District Manager

1 month ago

Plano, Texas, United States Texas Family Fitness Full time
Job Summary:

The District Manager is responsible for overseeing the success of multiple fitness clubs, ensuring that each location meets its revenue, expense control, and profitability targets.

Key Responsibilities:
  • Leadership and Team Development:
    • Lead by example, fostering a positive, collaborative, and high-performance environment.
    • Communicate effectively with club managers and staff, creating a culture of teamwork and accountability.
    • Guide Club General Managers and Fitness Managers in meeting performance expectations and goals.
    • Conduct regular meetings to align teams with company objectives and provide coaching and feedback.
  • Revenue Generation and Financial Management:
    • Oversee sales, revenue, and financial performance across all clubs in the district.
    • Implement and manage marketing programs and sales strategies to achieve revenue goals.
    • Set operational goals for club managers, ensuring accountability for meeting targets.
    • Monitor key financial metrics, including point-of-sale (POS) revenue, electronic funds transfer (EFT), member retention, and ancillary revenue.
    • Ensure that each club operates within budget, controlling expenses and maximizing profitability.
  • Performance Management:
    • Oversee staff performance, ensuring that all clubs are fully staffed with trained and motivated employees.
    • Conduct regular performance reviews and sales meetings to enhance team skills and drive improvements.
    • Provide coaching and development for managers, using feedback and performance improvement plans as needed.
    • Train managers on how to build and lead high-performing teams that consistently deliver results.
  • Recruitment and Retention:
    • Collaborate with General Managers and Human Resources to recruit, hire, and retain top talent aligned with company goals.
    • Ensure that clubs are fully staffed, with proper onboarding and training completed in accordance with company policies.
    • Identify and address talent gaps, developing action plans to resolve performance issues and build future leadership pipelines.
    • Promote career growth opportunities for high performers to boost retention and long-term success.
  • Operational Excellence:
    • Ensure all clubs adhere to company policies, maintaining operational consistency across the district.
    • Oversee facility management, ensuring cleanliness, safety, and presentation are aligned with company standards.
    • Identify and implement opportunities for process improvements and increased efficiency across clubs.
    • Ensure compliance with local, state, and federal regulations related to fitness operations.
  • Customer Experience:
    • Foster a culture of excellent customer service, ensuring staff are trained to meet member needs and resolve issues quickly.
    • Develop strategies to improve member satisfaction and retention across all clubs.
    • Serve as an escalation point for district-level customer service issues, ensuring timely resolution.
Qualifications:
  • Education: Bachelor's degree in business, fitness, or a related field preferred; High School Diploma or GED required.
  • Experience: Minimum of 5 years of experience in fitness management, multi-unit management, or operations, with responsibility for 5-10 managers.
  • Skills: Proven success in sales, customer service, or hospitality management; strong leadership, team-building, and communication skills.
  • Operational Expertise: Experience in recruiting, training, and managing club operations.
  • Financial Acumen: Ability to manage P&L statements, budgeting, and achieve financial targets.
  • Technical Skills: Proficiency in MS Office and fitness-related software.
  • Flexibility: Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Professionalism: Strong work ethic, integrity, and professionalism in all aspects of operations and decision-making.

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