Customer Service Coordinator

4 weeks ago


Coppell, Texas, United States PulteGroup Full time

We are seeking a highly skilled Customer Service Coordinator to join our team at PulteGroup. As a key member of our customer support team, you will be the first point of contact for homeowners requesting warranty service.

Your primary responsibility will be to conduct initial analysis of customer issues to triage and determine the appropriate course of action. You will coordinate division response to customer warranty calls, receive initial customer requests for service, and document requests in our service and scheduling system.

Key responsibilities include:

  • Coordinating division response to customer warranty calls
  • Receiving initial customer requests for service
  • Conducting initial analysis of customer issues to triage and determine the appropriate course of action
  • Coordinating Customer Care Manager response
  • Documenting requests in service and scheduling system
  • Processing work orders in service system
  • Effectively managing large amounts of incoming calls and emails
  • Building sustainable relationships of trust through open and interactive communication
  • Addressing complaints, providing appropriate solutions and alternatives within warranty guidelines and time thresholds, and following up to ensure resolution
  • Assisting in determining and documenting root cause
  • Tracking and reporting division service levels, satisfaction, response rates, and costs
  • Ensuring division compliance with service history information and company retention requirements
  • Supporting claims/risk filings
  • Performing related administrative duties as assigned

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with excellent communication and analytical skills, we encourage you to apply for this exciting opportunity.



  • Coppell, Texas, United States PulteGroup Full time

    We are committed to building consumer-inspired homes and communities that make lives better. At PulteGroup, we believe that success starts with having the right people. As a Customer Care Coordinator, you will be the first point of contact for homeowners requesting warranty service.Your primary responsibility will be to conduct initial analysis of customer...


  • Coppell, Texas, United States United Parcel Service Inc. Full time

    At United Parcel Service Inc., we're committed to providing a workplace free of discrimination, harassment, and retaliation.As a Freight Forwarding Operations Coordinator, you'll play a critical role in supporting the movement and growth opportunities for inbound and outbound cargo for freight forwarding customers.You'll ensure that freight is processed in...


  • Coppell, Texas, United States Harris & Harris Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our team at Harris & Harris. As a Customer Service Representative, you will be responsible for helping our customers resolve their past due accounts and providing exceptional customer service.Responsibilities:- Listen to and resolve customer...


  • Coppell, Texas, United States American Automobile Association Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our insurance call center, you will be responsible for providing exceptional service to our members, resolving their issues, and promoting our products and services.Key...


  • Coppell, Texas, United States Adrian Howard - State Farm Agent Full time

    Job Summary:As a Customer Service Associate with Adrian Howard - State Farm Agent, you will play a vital role in helping customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are seeking a highly motivated and customer-focused individual to join our team.Key Responsibilities: Establish and maintain strong...


  • Coppell, Texas, United States AAA Full time

    Customer Service RepresentativeAt AAA, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in achieving this goal.Key Responsibilities:Provide top-notch support to customers through inbound phone calls, addressing their membership needs and concerns.Listen attentively to customer...


  • Coppell, Texas, United States State Farm Insurance Full time

    At State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our policyholders. Your primary duties will include:Key Responsibilities:Assisting customers with inquiries, complaints, and policy changesProviding accurate...


  • Coppell, Texas, United States Uline Full time

    Customer Service Role at UlineAs a Customer Service Representative at Uline, you will be the primary point of contact for customers, providing exceptional support and guidance through various communication channels. Your role will involve processing customer orders and inquiries in a collaborative call center environment, utilizing world-class technology to...


  • Coppell, Texas, United States Vivid Seats Full time

    About the RoleVivid Seats is seeking a skilled Customer Service Representative to join our team. As a Seller Operations Associate, you will be responsible for managing transactions and relationships with our valued sellers and customers.Key Responsibilities:Provide elite service to both sellers and customers through phone and email support.Investigate and...


  • Coppell, Texas, United States Vivid Seats Full time

    About the Role:As a Seller Operations Associate at Vivid Seats, you will play a critical role in managing transactions and relationships with our valued sellers and customers. Your primary responsibility will be to provide elite service to both our sellers and customers by responding to a broad range of event and order-related questions.Key...


  • Coppell, Texas, United States Sonic Full time

    Job Summary:Sonic Drive-In is seeking a skilled Customer Service Representative to join our team. As a Food Service Team Member, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests. Key Responsibilities:Take orders and make accurate change quicklyProvide food service to our guests with...


  • Coppell, Texas, United States Barcel USA Full time

    Job DetailsLevel: EntryJob Location: 301 NORTHPOINT DRIVE SUITE 100 - COPPELL, TXPosition Type: Full TimeEducation Level: Bachelors DegreeTravel Percentage: NoneJob Category: Customer ServiceDescriptionWe are one community and strive to transform the business by leading change and providing insights for more transparency and open feedback to improve our...


  • Coppell, Texas, United States City of Coppell, TX Full time

    About Coppell Community ExperiencesCoppell Community Experiences is a multifaceted organization that offers a wide range of services to the community. With a focus on providing exceptional experiences, our team is comprised of various departments, including facilities, park operations, community engagement, and more.Job SummaryWe are seeking a highly...


  • Coppell, Texas, United States Wingstop Full time

    Delivering World Class ServiceAs a Guest Service Team Member at Wingstop, you will be responsible for delivering exceptional customer experiences by acting as the face and voice of the restaurant. This includes greeting guests, answering phone calls, taking and delivering orders, and providing authentic, positive, and genuine interactions. Your goal is to...


  • Coppell, Texas, United States Vivid Seats Full time

    Job Title: Customer Service Team LeadAt Vivid Seats, we're committed to delivering exceptional experiences for our customers and clients. As a Customer Service Team Lead, you'll play a critical role in leading our fast-paced team to provide top-notch support and service.Key Responsibilities:Supervise and coach a team of customer service representatives to...


  • Coppell, Texas, United States D.H. Pace Company, Inc. Full time

    Job Title: Department/Service CoordinatorJob Summary:DH Pace Company, Inc. is seeking a skilled Department/Service Coordinator to join our team in Coppell, TX. As a key member of our operations team, you will be responsible for coordinating field employees to provide exceptional service to our customers.Key Responsibilities:Schedule technicians to customer...


  • Coppell, Texas, United States Vivid Seats Full time

    About Vivid SeatsVivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love.Job DescriptionWe are seeking a highly skilled Team Lead to oversee our Customer Service Nights and Weekends team. As a Team Lead, you will be responsible for supervising and...

  • Logistics Coordinator

    4 weeks ago


    Coppell, Texas, United States PDQ STAFFING Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Dispatcher to join our team at PDQ STAFFING. As a Dispatcher, you will be responsible for coordinating the movement of goods and materials within our distribution center, ensuring timely and accurate delivery of products to our customers.Key ResponsibilitiesSchedule and coordinate the...

  • Compliance Officer

    1 month ago


    Coppell, Texas, United States City of Coppell TX Full time

    Enhance Community Well-being as a Compliance OfficerAre you passionate about educating others and making a positive impact in your community?We are seeking a Compliance Officer to join our team at the City of Coppell TX. As a Compliance Officer, you will play a vital role in ensuring that our community is well-informed and compliant with regulations.Key...


  • Coppell, Texas, United States Natalie Burkhaulter - State Farm Agent Full time

    h3JobOverview/h3AsaCustomerRelationsRepresentativewithNatalieBurkhaulter-StateFarmAgent,youwillplayavitalroleindeliveringexceptionalclientexperiencesthatdrivethegrowthofoursuccessfulinsuranceagency.Yourattentiontodetail,customerserviceskills,andpassionforhelpingothersmakeyouanidealfitforthisrole.Youwillhavetheopportunitytoenhanceyourcareerwhileresolvingcusto...