Customer Service Coordinator
4 weeks ago
We are seeking a highly skilled Customer Service Coordinator to join our team at PulteGroup. As a key member of our customer support team, you will be the first point of contact for homeowners requesting warranty service.
Your primary responsibility will be to conduct initial analysis of customer issues to triage and determine the appropriate course of action. You will coordinate division response to customer warranty calls, receive initial customer requests for service, and document requests in our service and scheduling system.
Key responsibilities include:
- Coordinating division response to customer warranty calls
- Receiving initial customer requests for service
- Conducting initial analysis of customer issues to triage and determine the appropriate course of action
- Coordinating Customer Care Manager response
- Documenting requests in service and scheduling system
- Processing work orders in service system
- Effectively managing large amounts of incoming calls and emails
- Building sustainable relationships of trust through open and interactive communication
- Addressing complaints, providing appropriate solutions and alternatives within warranty guidelines and time thresholds, and following up to ensure resolution
- Assisting in determining and documenting root cause
- Tracking and reporting division service levels, satisfaction, response rates, and costs
- Ensuring division compliance with service history information and company retention requirements
- Supporting claims/risk filings
- Performing related administrative duties as assigned
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with excellent communication and analytical skills, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
4 weeks ago
Coppell, Texas, United States PulteGroup Full timeWe are committed to building consumer-inspired homes and communities that make lives better. At PulteGroup, we believe that success starts with having the right people. As a Customer Care Coordinator, you will be the first point of contact for homeowners requesting warranty service.Your primary responsibility will be to conduct initial analysis of customer...
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Customer Service Representative
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Customer Service Ambassador
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Customer Service Representative
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Customer Service Representative
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Operations Coordinator
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