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Client Success Operations Coordinator

2 months ago

Chicago, Illinois, United States iManage Full time
Job Overview

At iManage, we prioritize a flexible work environment that promotes the well-being of our employees. We believe in the power of collaboration and learning from one another while ensuring a healthy work-life balance. We invite you to discover more about our culture.

As a Client Relations Operations Specialist at iManage, You Will...

Become an integral part of our rapidly expanding team, gaining insights from experts in cloud technology while supporting the operational functions of our Customer Success and Cloud Services teams on a global scale. Your role will involve coordinating resources and maintaining client data in our cloud systems, ensuring that implementation timelines are met to enhance the customer experience.

Your Responsibilities Include...

  • Ensuring the accuracy of cloud-related client data and contractual information in systems such as Salesforce and Zendesk.
  • Collaborating with various internal teams, including Cloud Operations, R&D, Pre-Sales, Sales, Legal, and Product Management, to facilitate successful cloud implementations.
  • Scheduling coordination with internal resources and partners to guarantee timely delivery of cloud services.
  • Creating and managing NPS templates, analyzing feedback and trends, and reporting findings to relevant stakeholders.
  • Providing support to partners and responding to inquiries on behalf of Customer Success Managers as necessary.
  • Overseeing documentation for the Customer Success team, including both internal and external materials.
  • Engaging in data analysis projects aimed at automating processes, establishing reporting metrics, and aiding the team in making informed, data-driven decisions.
  • Delivering project updates and analytical insights to stakeholders as required.

Qualifications We Seek...

  • Exceptional attention to detail.
  • Strong written and verbal communication abilities.
  • A desire to learn about a variety of technology platforms and a capacity to quickly adapt to new skills.
  • Proven experience working collaboratively in a fast-paced environment.
  • A commitment to customer satisfaction and outstanding service skills.
  • Project management experience.
  • Familiarity with Salesforce and Microsoft Office applications.

Preferred Qualifications...

  • Experience in a cloud technology setting.

If you don't meet every qualification listed, we encourage you to apply anyway. At iManage, we are dedicated to fostering a diverse and inclusive workplace and welcome candidates who bring a growth mindset and a passion for learning.

What You Will Gain...

  • Join a supportive and experienced team that values inclusivity and a vibrant culture.
  • Enjoy flexible working hours that help balance personal time with professional commitments.
  • Collaborate in a modern workspace with amenities such as a gaming area, complimentary snacks, beverages, and regular social events.
  • Focus on meaningful work that addresses complex challenges using cutting-edge technologies.
  • Take charge of your career development with our internal framework.
  • Access unlimited courses through LinkedIn Learning to enhance your skills and earn certifications.
  • Be part of an innovative SaaS company that is on a growth trajectory.

iManage's Commitment to You...

  • Fostering an inclusive environment where you can contribute to the culture.
  • Offering a competitive salary determined through a consistent and equitable process.
  • Providing performance-based bonuses annually.
  • Comprehensive Health/Vision/Dental/Life Insurance and a 401k Retirement Savings Plan with a company match.
  • Access to HealthJoy, a healthcare concierge service to maximize your health benefits.
  • Enhanced parental leave policies, including 20 weeks of fully paid primary leave and 10 weeks of fully paid secondary leave.
  • A flexible time-off policy to accommodate your needs, whether for vacation, volunteering, or personal time.
  • Supporting mental health and well-being with wellness days and access to mindfulness resources.

About iManage...

iManage is committed to Making Knowledge WorkTM. Our intelligent, cloud-enabled platform is trusted by over one million professionals across more than 65 countries to unlock and activate knowledge within their business content and communications.

We continuously innovate to tackle complex professional challenges and drive better business outcomes. We seek individuals who thrive on challenges and enjoy problem-solving alongside the industry's brightest minds.

Whatever your background, make your work meaningful at iManage.

iManage is an equal opportunity employer, committed to diversity and inclusion in the workplace.