Restaurant Team Lead

3 days ago


Kansas City, Missouri, United States Missouri Full time

A successful Restaurant Team Lead at Missouri provides leadership to crew members and other team leads during a shift to ensure exceptional quality, service, and cleanliness to customers. This role involves performing a variety of tasks, including planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting company standards, monitoring safety, security, and profitability, and communicating with the next team lead to help prepare them to run a great shift.

Key Responsibilities

  • Manage these areas every shift:
  • Lead Food Preparation or Assembly
  • Internal Communication and Team Collaboration
  • Inventory Management and Organization
  • Daily Maintenance and Cleanliness
  • Quality Food Production and Presentation
  • Exceptional Customer Service and Experience
  • Safety and Security Protocols
  • Scheduling and Staffing Adjustments
  • Training and Development

Essential Skills and Qualities

  • Delegate responsibilities to team members and ensure they are exceeding customer expectations
  • Ensure all products are stocked and stored efficiently
  • Become a subject matter expert in each area of the restaurant
  • Maintain a clean and organized work environment throughout the restaurant
  • Ensure proper setup and breakdown of the entire restaurant, including dining areas, restrooms, kitchen, and prep areas
  • Own and execute open, mid, or close routines for the next shift
  • Ensure all food meets company food safety regulations and is of high quality
  • Recognize and reward team members for a job well-done and embody the company culture
  • Exemplify legendary customer service and set a positive tone for the team


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