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Lead Server

2 months ago

Kansas City, Missouri, United States CIA Restaurant Group Full time
Job Summary

We are seeking a highly skilled and experienced Lead Server to join our team at CIA Restaurant Group. As a Lead Server, you will be responsible for ensuring that all guests receive a positive dining experience. You will oversee all service aspects of our restaurant, maintaining high service standards and providing courteous and timely customer service.

Key Responsibilities
  • Train and guide servers on job duties and customer service
  • Oversee completion of tasks by servers and provide feedback on staff performance and development
  • Maintain the schedule for all servers
  • Oversee service staff during set-up, service, and clean-up to ensure a superior guest experience
  • Greets and serves all guests, maintaining a positive attitude towards guests, co-workers, and students
  • Provide fast and efficient service to guests while maintaining excellent customer service
  • Perform all server duties for beverage and food service, including taking orders and closing checks
  • Responsible for recording and reporting all food and beverage sales
  • Places orders in our inventory management system for all Front of the House needs
  • Maintains menu identification information
  • Assists with planning and executing the sequence and timing of dining room service
  • Ensures proper closing of the restaurant at the end of the shift
  • Ensures service area and dining room is maintained, including replenishment of products and cleanliness
  • Communicates and ensures that all dietary restrictions and allergies are notified to the kitchen staff
  • Assists American Bounty dining room staff with seating guests, answering phones, and other duties
  • Maintains a strong food and beverage knowledge base to provide the best possible guest service experience
  • Operates our reservation system
  • Assist in other areas of the operation when needed
Requirements
  • High school diploma
  • Minimum of one year experience in Front of House dining room service
  • Knowledge of food, including menu language and culinary preparations
  • Working knowledge of restaurant POS computer systems
  • Demonstrated qualities of hospitality
  • Strong teamwork and interpersonal skills; ability to be adaptable, dependable, and handle multiple priorities simultaneously
  • Demonstrated ability to show a high level of service responsiveness to customers
  • Must display a high level of energy and self-motivation
  • Highly organized, attentive to detail, accurate, and efficient
  • Able to work well within a team
  • Punctual and dependable
Working Conditions
  • Ability to frequently lift and carry 30 lbs
  • Ability to occasionally lift and carry 50 lbs with assistance
  • Ability to stand and work for extended periods of time during customary service hours