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Restaurant Operations Manager

2 months ago

Kansas City, Missouri, United States Tasty Restaurant Group Full time

Job Summary

This position is a leader in coordinating restaurant operations with unit General Managers by setting goals and objectives to achieve the operational standards and sales and profit goals of 5-7 restaurants within a specific market area while providing leadership, coaching and strategic direction to their entire team. Collaborate with the Market Manager within the district to build sales, market share and profitability. Consistently demonstrates Tasty Restaurant Group values and leadership behaviors to build positive business relationships with key constituents including General Managers, suppliers, customers and Tasty Restaurant Group corporate staff.

Key Responsibilities

People Management

  • Champions the people policies, procedures and values by personally demonstrating, reinforcing and following-up on the people drivers to gain commitment from Restaurant Management and Team Members.
  • Establishes individual performance targets for Restaurant Management and other direct reports. Ensures that the performance planning and assessment process is followed for all employees within the market.
  • Leads processes associated with the performance management systems within Tasty Restaurant Group.
  • Mentors/sponsors high potential individuals, with emphasis on meeting staffing needs and diversity targets.
  • Supports the succession planning process and participates in performance calibration and talent review.

Ensures that people practices are followed (e.g., quality hiring, management targeted selection, commitment survey, shift certification, HR policies, labor laws, security and safety procedures).

Business Performance

  • Collaborates with the Market Manager and financial team to develop the annual business plan for the market. Sets Profit Center targets.
  • Accountable for achieving all established business plan targets (sales and transaction growth, income growth).
  • Uses all information resources available (e.g. Restaurant data, operational reviews, staffing, operations report, OSAT, P&L) to identify opportunities and threats to delivering business results and adjusts business plan tactics accordingly. Accountable for creating a positive work environment to accomplish business results (increased customer counts, increased sales, increased profits, and outstanding restaurant skills).
  • Provides guidance and reviews with Market Manager on all reinvestment plans on an annual basis to include opening/purchasing restaurants, re-models, equipment purchases, etc.
  • Accountable for the G&A of their Restaurants
  • Ensuring compliance with all employment laws, Tasty Restaurant Group policies and procedures.

Operations Excellence

  • Keen focus on delivering Quality, Service and Cleanliness in all restaurants.
  • Collects and analyzes business data concerning sales, staffing, revenue, customer service and expenditures
  • Develop solutions to organizational problems and inefficiencies.
  • Assist developing strategies and programs to solve organizational inefficiencies and maximize returns.
  • Demonstrates customer service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.
  • Supports and develops General Managers to teach restaurant teams to execute the restaurant systems that produce consistently high operation level.
  • Performs operational reviews to assess trends/opportunities throughout the market and works with restaurant teams to create and execute improvement plans.
  • Establishes processes and develops guidelines for General Managers to ensure that the restaurants properly execute local store marketing, promotions and the execution of new products and processes.