Financial Services Representative

3 weeks ago


Decatur, Illinois, United States Family Security Credit Union Full time
Job Summary

We are seeking a highly skilled and motivated Financial Services Officer to join our team at Family Security Credit Union. As a Financial Services Officer, you will be responsible for providing exceptional member service, processing financial transactions, and assisting with loan applications.

Key Responsibilities
  • Provide prompt, accurate, and efficient member transactions, including teller services and account maintenance.
  • Analyze loan applications and make decisions to approve, reject, or forward to higher levels.
  • Assist members with opening and closing accounts, answering questions about products and services, and resolving problems within authority.
  • Process loan payments, balance cash drawers, and research discrepancies.
  • Promote and explain credit union products and services to members.
Requirements
  • High School Diploma or equivalent.
  • Must be 18 years of age or older.
  • Intermediate PC knowledge with basic Microsoft Office skills.
  • Ability to travel and work at different job locations on a daily basis.
Preferred Qualifications
  • Up to one year of similar or related experience.
  • Familiarity with operation of 10-key calculator.
  • Ability to work in a team environment.
  • Excellent communication and interpersonal skills.
  • Good organizational and multitasking skills.
Expectations
  • Respond to all emails and voicemails before end of business day.
  • Meet goals as determined by management for error rates, delinquency levels, and lending related insurance products.
  • Ability to effectively move between frontline and drive-thru to ensure prompt service for all members.


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