Patient Service Representative

2 days ago


Decatur, Illinois, United States VitalSkin Dermatology Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at VitalSkin Dermatology. As a key member of our front office staff, you will be responsible for providing exceptional patient experience, processing prior authorizations, scheduling patient appointments, and completing on-demand eligibility checking.

Key Responsibilities
  • Provide superior patient experience and customer service
  • Process prior authorizations and schedule patient appointments
  • Complete on-demand eligibility checking and verify appointment information
  • Register and create records for new patients, assist with necessary forms and consents
  • Obtain and verify current insurance information and other financial information
  • Request and record co-payments, co-insurance, self-pay, product sales, previous balances, and monies received in the office
  • Update patient demographic data in practice management system
  • Schedule and re-schedule return appointments according to scheduling guidelines
  • Maintain continuity in communication with supervisor regarding expected telephone calls, pages, and potential patient service-related problems
Requirements
  • High school graduate
  • 2+ years customer service experience
  • Well-developed written and oral communication skills
  • Demonstrates understanding of customer service principles
  • Working knowledge of computer applications: word processing, medical office management, and spreadsheet
  • Ability to accurately record and transmit detailed information
  • Ability to exercise good judgment in evaluating situations and making decisions
  • Ability to use tact and sensitivity to timing in personal transactions
  • Previous experience in operation of office systems, including personal computer, printers, copiers, fax, postage machine, and telephone systems
Preferred Qualifications
  • 2+ years' experience in a medical office or other healthcare setting
  • Familiarity of third-party payer systems: Medicare, Medicaid, and commercial
What We Offer

VitalSkin Dermatology offers a competitive salary, on-the-job introductory level training, and direct hands-on experience with patients. Our benefits include healthcare (medical, dental, and vision), 401K retirement, voluntary insurance, and paid time off (holidays, sick time, and vacation).



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