Patient Service Representative
2 days ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at VitalSkin Dermatology. As a key member of our front office staff, you will be responsible for providing exceptional patient experience, processing prior authorizations, scheduling patient appointments, and completing on-demand eligibility checking.
Key Responsibilities- Provide superior patient experience and customer service
- Process prior authorizations and schedule patient appointments
- Complete on-demand eligibility checking and verify appointment information
- Register and create records for new patients, assist with necessary forms and consents
- Obtain and verify current insurance information and other financial information
- Request and record co-payments, co-insurance, self-pay, product sales, previous balances, and monies received in the office
- Update patient demographic data in practice management system
- Schedule and re-schedule return appointments according to scheduling guidelines
- Maintain continuity in communication with supervisor regarding expected telephone calls, pages, and potential patient service-related problems
- High school graduate
- 2+ years customer service experience
- Well-developed written and oral communication skills
- Demonstrates understanding of customer service principles
- Working knowledge of computer applications: word processing, medical office management, and spreadsheet
- Ability to accurately record and transmit detailed information
- Ability to exercise good judgment in evaluating situations and making decisions
- Ability to use tact and sensitivity to timing in personal transactions
- Previous experience in operation of office systems, including personal computer, printers, copiers, fax, postage machine, and telephone systems
- 2+ years' experience in a medical office or other healthcare setting
- Familiarity of third-party payer systems: Medicare, Medicaid, and commercial
VitalSkin Dermatology offers a competitive salary, on-the-job introductory level training, and direct hands-on experience with patients. Our benefits include healthcare (medical, dental, and vision), 401K retirement, voluntary insurance, and paid time off (holidays, sick time, and vacation).
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Patient Service Representative
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