Customer Service Representative

1 month ago


Decatur, Illinois, United States Southern Home Services Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Southern Home Services. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Customer Interaction: Respond to customer inquiries, resolve issues, and provide solutions in a professional and friendly manner.
  • Service Coordination: Schedule service appointments, maintain customer records, and process payments.
  • Product Knowledge: Develop and maintain a deep understanding of our products and services to provide accurate information to customers.
  • Team Collaboration: Work closely with technicians, salespersons, and management to ensure seamless customer service.
Requirements
  • Experience: Minimum of 1 year of administrative or customer service experience in an office setting.
  • Skills: Excellent communication, organizational, and time management skills.
  • Qualities: Strong rapport-building skills, ability to work independently, and a customer-centric approach.
What We Offer
  • Reliable Work: Year-round employment with a stable schedule.
  • Competitive Pay: $18-$22/hour.
  • Benefits: Medical, dental, and vision benefits, paid time off, and holidays.

At Southern Home Services, we value our employees and strive to create a positive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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