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Program Manager

2 months ago

Plano, Texas, United States HumCap, Inc. Full time
Job Overview

HumCap, Inc. is seeking a skilled Program Manager to join their team in Plano, Texas. As a key member of the company, this individual will be responsible for managing the daily operational business between the customer and the company.

Key Responsibilities
  • Manage customer relationships and ensure customer satisfaction
  • Commercial terms and farming existing customer relationships to increase customer satisfaction and generate additional growth
  • Participate in the "Program Team" with combined customer support and developments
  • Enter quotes into the ERP system and review with customers
  • Communicate with customers regarding project progress and issues
  • Manage customer order entry within the ERP system and address exceptions and issues
  • Update customers on finished goods deliveries
  • Review work orders and adjust schedules as needed
  • Perform CTB reviews and resolve shortage report issues
  • Order monitoring and disposition planning, and expedite if required
  • Interface and communicate between customer and internal functions
  • General sales and support administrative tasks
  • Administration of project folders, documents, and information
  • Escort visiting customers
  • Support of complaints and repairs
  • Data entry and disposition of customer contracts
  • Post-calculation of material and labor costs upon completion of project
  • Creating pack slips for customer finished goods
  • Communicate shipment/delivery information to shipping and resolve import/export shipment issues
  • Shipment follow-up (After sales Service)
  • Initiate ECNs (internal and external)
  • Provide RMA support
  • Maintain overview of all projects including all delivery schedules
  • Dunning invoice issue resolution
  • Review and action customer owned inventory, slow moving inventory reports and customer pre-pay list
Requirements
  • Engineering or technical degree OR relevant industry experience
  • Thorough knowledge of all aspects regarding the production of electronic, precision mechanical and electromechanical assemblies and subassemblies
  • 3+ years of experience in internal sales/electronics environment
  • ERP experience
  • Excellent communication and organizational skills
  • Customer oriented mindset