Patient Access Programs Team Manager

3 weeks ago


Plano, Texas, United States SmithRx Full time
Job Summary: As a Manager for our Patient Access Programs Team, you will oversee the operational performance and efficiency of our team responsible for procuring medications through drug manufacturers. Your team serves as our patient members' advocate, guiding them through the complex world of prescriptions to help them obtain medications in a cost-effective and timely manner. You will provide oversight in helping members get their medications through drug manufacture to meet organizational and operational KPIs, and to ensure customer satisfaction.

Key Responsibilities:
  • Directly manage, coach, and mentor a team of patient advocates, whose primary responsibility is to help members apply and enroll into patient assistance programs.
  • Lead training and onboarding for all new team members.
  • Provide day-to-day supervision, support, and escalation path for patient advocates on your team.
  • Lead the team to meet patient advocate team target KPIs.
  • Ensure efficient allocation of operational center resources and maintain high-performance standards.
  • Identify and drive areas for operational process improvements to support efficiency and scale.
  • Cross-functional collaboration with other departments.

Requirements:
  • At least 5 years of management experience in a healthcare setting leading teams in operations and/or customer service.
  • Experience managing Team Leads and/or Managers required.
  • HS diploma or GED or equivalent work experience.
  • Previous experience helping patients/members with healthcare.
  • Experience in conflict resolution.
  • Passion for mentoring and helping team members with career pathing and skills enhancement.
  • Solutions-oriented problem solver driven by creating operational efficiencies.
  • Excellent written and verbal communication skills.
  • Experience working at a fast-growing startup is a plus.
  • Previous experience with patient drug advocacy is a plus.
  • Previous experience with healthcare, pharmacy benefits, and/or claims processing a plus.

What SmithRx Offers:
  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance.
  • Flexible Spending Benefits.
  • 401(k) Retirement Savings Program.
  • Short-term and long-term disability.
  • Discretionary Paid Time Off.
  • 12 Paid Holidays.
  • Wellness Benefits.
  • Commuter Benefits.
  • Paid Parental Leave benefits.
  • Employee Assistance Program (EAP).
  • Well-stocked kitchen in office locations.
  • Professional development and training opportunities.


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