Patient Access Programs Team Manager
3 weeks ago
Key Responsibilities:
- Directly manage, coach, and mentor a team of patient advocates, whose primary responsibility is to help members apply and enroll into patient assistance programs.
- Lead training and onboarding for all new team members.
- Provide day-to-day supervision, support, and escalation path for patient advocates on your team.
- Lead the team to meet patient advocate team target KPIs.
- Ensure efficient allocation of operational center resources and maintain high-performance standards.
- Identify and drive areas for operational process improvements to support efficiency and scale.
- Cross-functional collaboration with other departments.
Requirements:
- At least 5 years of management experience in a healthcare setting leading teams in operations and/or customer service.
- Experience managing Team Leads and/or Managers required.
- HS diploma or GED or equivalent work experience.
- Previous experience helping patients/members with healthcare.
- Experience in conflict resolution.
- Passion for mentoring and helping team members with career pathing and skills enhancement.
- Solutions-oriented problem solver driven by creating operational efficiencies.
- Excellent written and verbal communication skills.
- Experience working at a fast-growing startup is a plus.
- Previous experience with patient drug advocacy is a plus.
- Previous experience with healthcare, pharmacy benefits, and/or claims processing a plus.
What SmithRx Offers:
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance.
- Flexible Spending Benefits.
- 401(k) Retirement Savings Program.
- Short-term and long-term disability.
- Discretionary Paid Time Off.
- 12 Paid Holidays.
- Wellness Benefits.
- Commuter Benefits.
- Paid Parental Leave benefits.
- Employee Assistance Program (EAP).
- Well-stocked kitchen in office locations.
- Professional development and training opportunities.
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