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Service Delivery Expert

2 months ago

Fort Worth, Texas, United States Bass Pro Shops Full time


**Job Summary**

The Service Specialist plays a vital role in the success of Bass Pro Shops by providing exceptional customer service and support in the Service Department. As a key member of the team, you will assist in all aspects of Service Department operations, including unit inventory procedures, pre-delivery inspection (PDI), and delivery orientation.

**Key Responsibilities:**

  • Assist customers with service or warranty repairs, ensuring timely and efficient resolution of issues.
  • Collaborate with the Service Manager and Operations team to optimize Service Department processes and procedures.
  • Participate in pre-delivery inspections to ensure vehicles meet quality standards.
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Assist with inventory management, including receiving, inspecting, and stocking vehicles.

**Requirements:**

  • High school diploma or equivalent required.
  • 1-2 years of experience in a customer-facing role or service industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.