Junior Licensing Program Manager
2 weeks ago
Position Overview
Under the guidance of a Licensing Program Manager II, the Licensing Program Manager I (LPM I) at the Department of Social Services is tasked with overseeing and directing the operations of a team of Licensing Program Analysts. This role includes conducting quality assurance assessments, organizing and facilitating both individual and group training sessions, and reviewing the outcomes of complaint investigations. The LPM I also provides technical support and supervisory guidance both in the office and on-site, while analyzing monthly intake and productivity reports.
The LPM I may serve as the representative of the Division in interactions with external agencies, participate in the recruitment and onboarding of new personnel, engage with facility representatives, and recommend administrative measures against noncompliant licensees. This position plays a vital role in ensuring adherence to CCLD Policies and Procedures and requires occasional travel.
Benefits
The state provides a comprehensive benefits package that includes health, dental, vision, long-term care, and disability insurance, along with paid leave. For further details, please refer to the Benefits section.
Working Conditions
This position is primarily office-based, although occasional telecommuting may be allowed. The role involves extensive computer use for several hours daily, which may require prolonged sitting, with some walking or standing as needed. Attendance at meetings, workshops, and training sessions related to job responsibilities is expected. Work hours and schedules may vary.
Special Requirements
Applicants must submit a Statement of Qualifications or Supplemental Questionnaire with their application to be considered for this role. The SOQ should not exceed two pages, single-spaced, in 12-point font, and must address the following questions:
- Describe how your experience qualifies you for this position.
- As a Licensing Program Manager, maintaining high standards of quality, quantity, and timely submissions is essential. Explain your approach to achieving this while remaining accountable to management.
- Discuss your experience in working with hesitant staff and how you motivated them to complete tasks.
References to other materials such as resumes or applications will not be accepted as substitutes for the SOQ. Incomplete responses may lead to disqualification from the hiring process.
This position requires fingerprint clearance by the Department of Justice.
All applicants must complete their employment history on the application form (STD 678). Incomplete employment history may result in disqualification from the hiring and selection process.
If you are meeting minimum qualifications through education, unofficial transcripts must be included for verification. Selected candidates may be required to provide official transcripts upon hire.
Training and Development assignments may be available based on the eligibility of candidates and require approval from the Hiring Authority prior to appointment. These assignments are temporary and shall not exceed twenty-four (24) months.
Applicants residing outside of California may be considered for an interview but must provide proof of California residency before being eligible for appointment.
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