Hotel Maintenance Specialist

7 days ago

Norfolk, Virginia, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and detail-oriented Maintenance Technician to join our team at the Courtyard by Marriott Downtown Norfolk. As a key member of our facilities team, you will be responsible for ensuring the smooth operation and maintenance of our hotel's equipment and facilities.

Key Responsibilities
  • Participate in our preventative maintenance program to ensure the longevity of our equipment and facilities.
  • Perform tasks in a safe and efficient manner, adhering to all safety protocols and procedures.
  • Assist with the operation, maintenance, and repair of equipment in guest rooms, public spaces, and hotel facilities.
  • Effectively communicate with guests, co-workers, and supervisors to ensure seamless service delivery.
  • Ensure all fire and safety inspections and protocols are completed, and any discrepancies are corrected.
  • Collaborate with vendors and suppliers to discuss scope of, and products and materials used in, repair activities.
  • Obtain pricing and bids or develop cost estimates as needed.
  • Monitor tools, supplies, and inventories of the maintenance department.
  • Place orders with approved vendors as needed.
  • Maintain working spaces in safe and clean condition.
  • Communicate directly with front desk for guest service request issues, housekeeping for work orders, and General Manager for orders and capital expenditure projects.
  • Carry all equipment to be prepared to always carry out work tasks.
  • Perform other tasks/jobs as assigned by the supervisor or manager.
Requirements
  • Must have a positive attitude and willingness to learn.
  • Verbal and written communication skills.
  • Ability to react quickly and calmly in emergency situations.
  • Reasoning abilities are always utilized.
  • Basic maintenance skills required.
  • Proficient in use of hand tools, power tools, test equipment.
  • Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
  • Must be able to convey information and ideas clearly.
  • Must have a desire to serve all guests.
  • Must be 18 years of age or older to perform this job.
Preferred Qualifications
  • Technical, Trade, or Vocational school degree.
  • Licensed in a trade preferred (plumbing, electrical, HVAC, carpentry, etc.).
  • At least 2 years of work-related experience.
  • Carry all equipment (e.g., keys, phones, pager, tools, radio) to maintain preparedness to always carry out work tasks.
  • Experience in a hotel, apartment, or a related field.
About MCR Hotels
  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands, and a number of unflagged independent hotels.
  • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award, and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.
What We Offer
  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance - available after 30 days of employment for full-time team members

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