General Manager

2 weeks ago

Norfolk, Virginia, United States Norfolk Sheraton Full time
General Manager - Hotel Operations

About the Role:

We are seeking an experienced General Manager to lead our hotel operations at the Norfolk Sheraton. As a key member of our management team, you will be responsible for driving guest satisfaction and operational excellence in a fast-paced environment.

Key Responsibilities:

  • Lead a dedicated team to produce outstanding hospitality
  • Direct programs to increase quality and profits
  • Ensure Atrium Hospitality resources are fully utilized to achieve objectives
  • Establish a credible approach to management and marketing for the property
  • Direct, manage, and oversee revenue generation and profitability for the property
  • Lead the property strategic plan prior to the annual planning process
  • Lead annual planning process, including sales and marketing plan, operating budget, capital budget, and human resource plan
  • Drive new market and business development by overseeing an effective Sales effort
  • Uphold philosophy and values of the company, keeping the corporate office informed of important decisions, resort progress, etc.
  • Maintain a positive work environment by building an outstanding team of the best talent, leading, and inspiring all employees to work to their highest capabilities
  • Develop and execute an effective communication plan to guests and employees
  • Maintain good rapport with professional associations, educational institutions, philanthropic organizations, and community groups
  • Develop and maintain good business and community relationships; support and participate in those business and community activities that will benefit the property's positioning
  • Identify meaningful achievement goals, provide standards to measure performance, and facilitate EC and Management Team meetings
  • Implement and support programs to enhance product and service
  • Direct employee relations programs along with Director of Human Resources
  • Maintain an atmosphere within the property that encourages an exchange of information and builds rapport between employees and management
  • Ensure the Preventative Maintenance program is managed
  • Ensure regular walk-throughs for cleanliness and maintenance

Requirements:

  • 8+ years of experience as a General Manager of a hotel/resort
  • Extensive rooms and F&B experience
  • Working knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
  • Bachelor's degree in hotel management, business, or related field; or equivalent combination of education and experience
  • Experience using multiple systems, including Microsoft suite, cloud-based apps, and standard hotel property management systems
  • Ability to navigate the property for up to four (4) hour intervals

What We Offer:

  • Competitive compensation package
  • Daily Pay
  • Significant Travel Discounts on Marriott and/or Hilton properties
  • 401k Plans
  • Medical Insurance
  • Other property-specific benefits

About Atrium Hospitality:

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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