Customer Service Liaison

2 days ago


Enfield, Connecticut, United States Prodigy Resources Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Prodigy Resources. As a key member of our estimation team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Correspond with customers via email and phone to provide quotes and answer product and service questions
  • Assist estimators with documentation and data entry into our ERP system
  • Upsell products and services to meet customer needs
  • Escalate customer service issues to the appropriate department or manager
  • Perform administrative and receptionist duties as needed
Requirements
  • 5 years of experience in a customer service role preferred
  • Excellent organizational and time management skills
  • Ability to answer a high volume of calls/emails daily with a positive and professional attitude
  • Strong analytical and problem-solving skills
  • Ability to work independently with minimal supervision
  • Fluent English language skills
What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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