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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as an Apprentice Customer Service Representative. As a key member of our Retail & Business Banking team, you will play a vital role in delivering exceptional customer service and creating a positive experience for our customers.
Key Responsibilities- Provide personalized support to customers, addressing their needs and advising them on our products and services.
- Process customer transactions, including cash, card, and cheque handling, with accuracy and efficiency.
- Identify and resolve customer queries, ensuring a high level of satisfaction and loyalty.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Participate in ongoing training and development to enhance skills and knowledge.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong attention to detail and accuracy in processing customer transactions.
- Basic knowledge of banking products and services.
- Ability to learn and develop skills in a dynamic environment.
We offer a competitive salary, annual bonus, and a range of benefits, including a generous holiday allowance, attractive pension scheme, and access to Metro Bank University for ongoing training and development.