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Customer Service Representative

2 months ago


Enfield, Connecticut, United States Metrobank Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Apprentice Customer Service Representative. As a key member of our Retail & Business Banking team, you will play a vital role in delivering exceptional customer service and creating a positive experience for our customers.

Key Responsibilities
  • Provide personalized support to customers, addressing their needs and advising them on our products and services.
  • Process customer transactions, including cash, card, and cheque handling, with accuracy and efficiency.
  • Identify and resolve customer queries, ensuring a high level of satisfaction and loyalty.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong attention to detail and accuracy in processing customer transactions.
  • Basic knowledge of banking products and services.
  • Ability to learn and develop skills in a dynamic environment.
What We Offer

We offer a competitive salary, annual bonus, and a range of benefits, including a generous holiday allowance, attractive pension scheme, and access to Metro Bank University for ongoing training and development.