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Customer Service Representative

2 months ago

Enfield, Connecticut, United States Planet Fitness Full time

Job Summary

The Member Services Representative is a key role at Planet Fitness, responsible for delivering exceptional customer service to our members, prospective members, and guests. This position involves various front desk activities, including answering inquiries, checking members into our system, and providing tours of our facilities.

Key Responsibilities

  • Provide exceptional customer service to members, prospective members, and guests
  • Answer inquiries and respond to member concerns in a timely and professional manner
  • Check members into our system and process transactions accurately
  • Provide tours of our facilities and promote our services to prospective members
  • Maintain the cleanliness and organization of our front desk area
  • Update member accounts and ensure accurate records
  • Ensure a positive member experience and resolve any issues that may arise

Requirements

  • Customer service background preferred
  • Basic computer proficiency
  • A passion for fitness and health
  • Positive attitude and punctuality
  • High School diploma or equivalent required

Physical Requirements

  • Standing and walking during shift
  • Talking in person or on the phone
  • Occasional lifting up to 50 lbs
  • Possible exposure to cleaning chemicals