Restaurant Operations Manager

2 weeks ago


Morrisville, North Carolina, United States SSP Full time
Job Overview

The Restaurant General Manager is a key leadership role responsible for overseeing the daily operations of our airport restaurants. This position requires a strong focus on delivering exceptional guest service, managing staff, and driving business results.

Key Responsibilities
  • Guest Service: Ensure that every guest receives outstanding service by providing a welcoming environment, maintaining high standards, and delivering excellent product knowledge.
  • Staff Management: Recruit, train, and develop a high-performing team, and conduct regular performance reviews to ensure they meet expectations.
  • Financial Management: Utilize experience to effectively control financials, personnel management, facilities, marketing, food preparation, and quality.
  • Operational Excellence: Maintain all merchandising standards, display presentations, and signing standards, and monitor inventory levels to ensure optimal business performance.
  • Leadership: Work under pressure, deal with high-stress situations, and exercise sound judgment and decision-making to drive business results.
Requirements
  • Experience: Minimum of three years of increased restaurant/food service management and/or franchise operations experience with direct P&L responsibilities.
  • Skills: Proven ability to effectively manage conflict, work under pressure, and deliver presentations at public meetings. Excellent written and verbal communication skills, including organizational maturity to prioritize daily, weekly, monthly, and yearly activities.
About SSP

SSP is an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated. We champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination, and we positively impact our communities.



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