Veterinary Client Relations Coordinator

1 month ago

Seville, Ohio, United States Veterinary Wellness Partners, Inc Full time
Job Overview

Position Title: Client Services Specialist

Role Summary: The Client Services Specialist (CSS) serves as the primary point of contact for clients at Veterinary Wellness Partners, fostering trust and confidence in our veterinary services. We seek a detail-oriented, organized, and professional individual to enhance our client services team. This role requires a unique individual who enjoys interacting with both people and animals. If you possess exceptional communication skills, a friendly demeanor, and a passion for delivering outstanding customer service, this position may be a perfect fit for you.

Key Responsibilities:

  • Greet clients and their pets warmly by name.
  • Handle incoming calls promptly and professionally using a multi-line phone system.
  • Screen and direct calls to the appropriate personnel.
  • Provide potential clients with detailed service descriptions before discussing pricing.
  • Manage faxes and relay messages efficiently to relevant staff, ensuring accurate documentation of patient information.
  • Document discussions with clients in medical records, noting date, time, key points, and any necessary follow-up actions.
  • Verify the accuracy of client contact information in medical and computer records.
  • Record pet weights during each visit in both medical records and the computer system.
  • Schedule appointments and surgeries in accordance with hospital guidelines.
  • Confirm appointments and surgeries with clients.
  • Address client inquiries regarding veterinary services and products, providing knowledgeable advice on wellness and preventive care.
  • Process prescriptions and provide clients with routine administration instructions.
  • Communicate veterinarians' recommendations during client check-out.
  • Prepare consent forms, treatment estimates, and discuss financial policies with clients.
  • Generate health certificates, vaccination proofs, lab reports, and euthanasia certificates.
  • Promote and sell retail items and pet food.
  • Encourage teamwork and collaboration among staff members.
  • Maintain clinic cleanliness, including the removal of animal waste, ensuring a neat and odor-free environment.

Financial Responsibilities:

  • Accurately enter charges for services rendered.
  • Explain invoices clearly, detailing all services and products provided.
  • Collect payments upon service completion, including processing credit cards and verifying identification for checks.
  • Verify client eligibility for charge accounts when applicable.
  • Record end-of-day financial balances, ensuring accuracy.
  • Be knowledgeable about fees for routine services.
  • Balance the cash drawer at the end of each shift.

Qualifications:

  • High school diploma or equivalent required.
  • Previous experience in customer service is essential.

Skills Required:

  • Able to thrive in a fast-paced environment.
  • Proficient in computer usage.
  • Familiarity with veterinary terminology is beneficial.
  • Exceptional customer service abilities.
  • Capable of maintaining accurate medical records and performing clerical tasks.
  • Ability to educate clients on various topics.
  • Experience in promoting hospital products and services.
  • Supportive of team members and their roles.

Physical Requirements:

  • Must be able to lift and carry supplies weighing up to 40 pounds without assistance.
  • Ability to sit, stand, and walk on hard surfaces for extended periods.
  • Proficient in typing patient records and prescription labels into the computer.
  • Comfortable working in a noisy environment with sounds from animals and equipment.
  • Adhere to safety protocols regarding exposure to various substances.

  • Client Relations Coordinator

    1 month ago

    Seville, Ohio, United States Veterinary Wellness Partners, Inc Full time

    Job OverviewPosition Title: Client Services SpecialistRole Summary: The Client Services Specialist (CSS) serves as the primary point of contact for clients at Veterinary Wellness Partners, establishing a welcoming atmosphere and fostering trust in our veterinary services. We seek a detail-oriented, organized, and professional individual to enhance our client...

  • Customer Relations Coordinator

    1 month ago

    Seville, Ohio, United States Veterinary Wellness Partners, Inc Full time

    Job Type: Full-time Position Overview: As a key representative of Veterinary Wellness Partners, the Customer Relations Coordinator (CRC) plays a vital role in establishing and nurturing the trust and confidence of our clients. We seek a professional, organized, and detail-oriented individual to join our client services team. This role requires a unique...

  • Veterinary Care Specialist

    7 days ago

    Seville, Ohio, United States Veterinary Wellness Partners, Inc Full time

    Job SummaryWe are seeking a highly skilled Registered Veterinary Technician to join our team at Veterinary Wellness Partners, Inc. As a key member of our veterinary team, you will play a vital role in providing exceptional patient care and supporting our veterinarians in delivering top-notch medical services.ResponsibilitiesAssist veterinarians in the...

  • Veterinary Technician

    2 weeks ago

    Seville, Ohio, United States Veterinary Wellness Partners, Inc Full time

    Job Title: Registered Veterinary TechnicianAbout Us: Veterinary Wellness Partners, Inc. is a privately owned multi-location practice dedicated to providing exceptional care to our clients and their pets. We are seeking a highly skilled Registered Veterinary Technician to join our team.Job Summary:We are looking for a detail-oriented and compassionate...

  • IT Coordinator for Pension and Health Insurance

    1 week ago

    Seville, Ohio, United States Velocity Enterprises Full time

    About the RoleWe are seeking a highly skilled IT Coordinator to join our team at Velocity Enterprises. As an IT Coordinator, you will be responsible for coordinating IT activities for our municipal pension funds and health insurance.Key ResponsibilitiesCoordinate IT activities for municipal pension funds and health insuranceWork closely with our IT team to...

  • Epicor Technical Consultant

    3 weeks ago

    Seville, Ohio, United States Fedtec Full time

    About the OpportunityFedTec is seeking a highly skilled Epicor Technical Consultant to join our team. As a key member of our team, you will be responsible for implementing and optimizing Epicor ERP systems for our clients.Key ResponsibilitiesEvaluate and improve the current Epicor ERP setup, including data migration and system configuration.Coordinate and...

  • Claims Litigation Specialist

    1 month ago

    Seville, Ohio, United States ohio farmers insurance Full time

    Position Overview:The Claims Litigation Specialist operates under moderate supervision, overseeing the daily functions of the Claims Department, which includes essential reporting and customer technical assistance. Key Responsibilities:This role acts as a primary coordinator and Subject Matter Expert concerning programs, processes, and compliance with...

  • Product Development Specialist

    1 week ago

    Seville, Ohio, United States ohio farmers insurance Full time

    Product Development AssistantThe Product Development Assistant plays a crucial role in supporting the CPUO team in designing, developing, and launching new product reference content.Key Responsibilities:Assist in the creation of reference content for business teams, ensuring accuracy and consistency.Coordinate product testing and evaluation, publishing...

  • Senior Commercial Loan Analyst

    1 month ago

    Seville, Ohio, United States Westfield Bank Full time

    Job OverviewPosition: Senior Commercial Loan AnalystCompany: Westfield BankFlexible Work Arrangement AvailableRole SummaryThe Senior Commercial Loan Analyst plays a crucial role in evaluating, interpreting, and confirming the financial standing and overall business data related to current clients and potential loan applications with moderate oversight. This...

  • Loan Operations Specialist

    3 weeks ago

    Seville, Ohio, United States Westfield Bank Full time

    Job SummaryThe Consumer Loan Administrator 1 plays a vital role in the success of Westfield Bank's consumer lending functions. This position is responsible for ensuring the smooth operation of loan documentation, servicing, and customer relationship management.Key ResponsibilitiesLoan Documentation and Servicing: Prepare and modify loan documents, coordinate...

  • Tendering Engineer for Field Services Solutions

    1 month ago

    Seville, Ohio, United States oilandgas Full time

    Role Overview:As a Tendering Engineer for Field Services within the Oil and Gas sector, you will be responsible for overseeing the technical and tendering activities associated with complex installation and maintenance contracts.Key Responsibilities:• Act as the primary liaison for technical procedures and prerequisites for installation and commissioning...

  • Registered Veterinary Technician

    3 months ago

    Seville, United States Veterinary Wellness Partners, Inc Full time

    Job Type Full-time, Part-time Description With over 60 years in the community, we are a privately owned multi-location practice everyone has come to know and trust. We pride ourselves on providing the best service to our clients and their pets and would like to add to our growing family! If you are a visionary who wants to use your technical skills; if you...

  • Veterinary Care Specialist

    5 days ago

    Seville, United States Seville Animal Hospital Full time

    Job Summary:We are seeking a highly skilled and compassionate Veterinary Technician to join our team at Seville Animal Hospital. As a key member of our team, you will provide exceptional care to our patients, assist in the diagnosis and treatment of small animal health issues, and maintain a clean and safe environment for both patients and...

  • Registered Veterinary Technician

    6 days ago

    Seville, United States Seville Animal Hospital Full time $20 - $25

    Job Summary:Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.We are seeking a highly skilled positive, fun, energetic and compassionate Veterinary Technician to join the Seville Animal Hospital team. Our ideal candidate will be required to provide exceptional care to our patients, assist in the...

  • Staff Nurses

    3 weeks ago

    Seville, United States Antal International Network - IME Full time

    Provides direct professional nursing care to a specified population of patients in an inpatient or an outpatient setting according to area of specialty.Prepares equipment and assists physicians during examinations and treatments.Performs evaluation of new and existing patients to determine priority and suitability of treatment and/or need for...

  • Internal Audit Manager

    1 month ago

    Seville, United States Westfield Bank Full time

    Job DescriptionJob DescriptionLocation: SevilleManager: Matt BertholdHybrid Work EnvironmentInternal Audit Manager Job Summary The Internal Audit Manager will maintain a comprehensive and effective internal control program for Westfield Bank and is responsible for the development, planning, and implementation of an objective and independent Internal Audit...

  • Franchise - Tax Professional

    1 month ago

    Seville, United States H&R Block Full time

    532769BR Title: 957006 - Franchise - Tax Professional Our Company : At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they...

  • Franchise - Tax Professional

    4 weeks ago

    Seville, United States H&R Block Full time

    532769BR Title: 957006 - Franchise - Tax Professional Our Company : At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they...

  • Maintenace Full Time The Society

    4 months ago

    Seville, United States The Society Full time

    Job DescriptionJob DescriptionThe Society is looking for a full time maintenance worker to join our team of caring staff dedicated to providing high quality services and care to individuals with developmental disabilities. The Society maintains numerous properties throughout Medina, Ashland, Wayne and Huron counties. We offer a robust benefit package...

  • Maintenace Full Time The Society

    4 months ago

    Seville, United States The Society Full time

    The Society is looking for a full time maintenance worker to join our team of caring staff dedicated to providing high quality services and care to individuals with developmental disabilities. The Society maintains numerous properties throughout Medina, Ashland, Wayne and Huron counties. We offer a robust benefit package including subsidized health benefits,...

  • Consumer Loan Administrator 1

    1 month ago

    Seville, United States Westfield Bank Full time

    Job DescriptionJob DescriptionLocation: SevilleManager: Ashley SchulerHybrid Work Environment Consumer Loan Administrator 1 Job Summary The Consumer Loan Administrator 1 performs a variety of duties related to loan documentation/servicing, customer relationship management, loan operation systems and management reporting for consumer and mortgage lending...

  • Personal Lines Account Examiner

    1 month ago

    Seville, United States ohio farmers insurance Full time

    The Personal Lines Account Examiner handles initial underwriting activities of processing and premium generation, analyzes coverage for new and renewal business within Personal Lines. The role obtains information from clients/agents, processes, evaluate requests, and provide underwriting support for various P&C products. The role also ensures renewal coding,...

  • Strategic Account Executive

    4 months ago

    Seville, United States Lit Fiber, LLC Full time

    Job DescriptionJob DescriptionThe Strategic Account Executive will be responsible for driving and managing sales in the following areas of the Lit Fiber business: multi-family residential (MDU), private communities and commercial. This will include prospecting, qualifying, developing relationships, building and managing a sales funnel, and closing new...

  • Commercial Loan Administrator 2

    1 month ago

    Seville, United States Westfield Bank Full time

    Job DescriptionJob DescriptionLocation: SevilleManager: Shelly MorrowFlexible Work Arrangement Commercial Loan Administrator 2 Job Summary The Commercial Loan Administrator 2, working under moderate supervision, performs a variety of duties related to loan documentation/servicing, customer relationship management, loan operation systems, and management...

  • Accounting Manager

    4 days ago

    Seville, United States Westfield Bank Full time

    Job DescriptionJob DescriptionLocation: SevilleManager: Jason MurdickHybrid Work Environment Accounting Manager Job Summary The Accounting Manager is responsible for ownership of all general ledger activities including daily, weekly and monthly reconciliations of the Bank’s general ledger and internal bank accounts, and following up on outstanding...