Dental Office Coordinator

3 weeks ago

Orlando, Florida, United States Fine Dentistry Of Downtown Orlando Full time
Job DescriptionAt Fine Dentistry of Downtown Orlando, we are seeking a highly organized and detail-oriented Dental Office Coordinator to join our team. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our dental practice by managing patient schedules, coordinating appointments, and providing exceptional customer service.Key Responsibilities:
  • Manage patient schedules and coordinate appointments to ensure efficient use of clinical staff time and resources.
  • Handle cancellations, rescheduling, and confirmation of appointments in a timely and professional manner.
  • Answer phones and respond to patient inquiries regarding scheduling, insurance, and treatment plans.
  • Verify and update patient information, including contact details, insurance, and medical history.
  • Coordinate with clinical team members to ensure appointments are scheduled appropriately based on treatment plans.
  • Optimize the schedule to minimize downtime while ensuring patient comfort and efficient workflow.
  • Maintain and update patient records in our practice management software.
  • Provide friendly, professional, and empathetic communication with patients, addressing their needs and concerns.
  • Ensure patients are informed of pre-appointment preparation, post-care instructions, and follow-up appointments.
  • Work with insurance providers to verify patient benefits and eligibility.
  • Support the office manager and assist with other administrative tasks as needed.
Qualifications:
  • High school diploma or equivalent (required).
  • Previous experience in a dental office or healthcare scheduling role (preferred).
  • Familiarity with dental software such as Dentrix, Eaglesoft, or Open Dental (preferred).
  • Strong organizational skills with the ability to multitask in a fast-paced environment.
  • Excellent communication and customer service skills.
  • Ability to work collaboratively with team members and provide support where needed.
  • Attention to detail, with the ability to manage and maintain accurate patient records.
  • Bilingual (Spanish/English) is a plus.
Benefits:
  • Competitive salary.
  • Health, dental, and vision insurance options.
  • Paid time off and holidays.
  • 401(k) plan with employer match.
  • Opportunities for professional development and training.

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