Operations Customer Service Representative
6 days ago
Job Summary: We are seeking a highly skilled and customer-focused Operations Customer Service Representative to join our dynamic team at Nauset Disposal. As a key member of our customer service operations, you will be responsible for delivering exceptional service to our customers, resolving issues, and driving business growth.
Key Responsibilities:
- Establish and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Schedule and manage service requests, ensuring timely and efficient delivery of services.
- Update customer information in our database to ensure accurate and up-to-date records.
- Maintain a high level of professionalism and positivity in all interactions with customers and colleagues.
- Collaborate with maintenance staff to ensure vehicles are serviceable and routes are optimized.
- Perform other miscellaneous functions as needed to support the team and drive business success.
Requirements:
- Strong verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
- Ability to multitask and prioritize tasks to meet deadlines and deliver results.
- Customer service experience preferred, but not required. Training available for the right candidate.
What We Offer:
- A dynamic and fast-growing company with a strong reputation for excellence in service.
- A collaborative and supportive team environment.
- Opportunities for growth and professional development.
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