Customer Service Representative

4 days ago


New York, New York, United States Novitex Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Novitex. As a key member of our mailroom operations team, you will be responsible for ensuring the smooth and efficient processing of mail and packages.

Key Responsibilities:
  • Mailroom Operations: Sort, deliver, and pick-up mail and packages according to established time frames and service standards on multiple floors.
  • Shipping and Receiving: Assist with loading and unloading of deliveries as needed, maintain shipping and receiving area as required.
  • Customer Service: Provide exceptional customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Equipment Operation: Cross-train and utilize equipment in all areas, including copy, fax, and messenger services.
  • Documentation and Record-Keeping: Maintain accurate and up-to-date records of mail and packages, including tracking and delivery information.
Requirements:
  • Experience: Minimum of 1-year customer service related experience required.
  • Skills: Ability to communicate effectively both verbally and in writing, strong organizational and time management skills, and ability to work independently or as part of a team.
  • Education: High school diploma or equivalent required.
What We Offer:
  • Competitive Pay: Starting salary of $16.00 per hour, with opportunities for bonuses and career advancement.
  • Benefits: Comprehensive benefits package, including medical, financial, and other benefits.


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