Administrative Reception Coordinator

2 weeks ago


Marlborough, Massachusetts, United States BCForward Full time
Job Overview

Position Summary:

  • Front Desk Management: Handle moderate phone traffic with minimal in-person visits.
  • Telephone Operations: Manage multi-line phone systems, take messages, and relay information as necessary.
  • Independent Research: Locate contact information through the DPH website.
  • Mail Handling: Sort and process incoming correspondence and packages.
  • Outgoing Mail Processing: Utilize USPS postage meter and user-friendly Pitney Bowes equipment for outgoing mail.
  • Directory Maintenance: Update and manage the building's phone directory, ensuring all contact information is current using Microsoft Excel.
  • Visitor Reception: Welcome guests and guide them to the appropriate waiting area or meeting room.
  • Badge Tracking: Monitor visitor badges and ensure all are accounted for at the end of the day.
  • Document Services: Print, copy, and scan documents using multifunction devices.
  • Delivery Coordination: Receive packages from various carriers.
  • Signage Updates: Maintain and update signage using Microsoft Word.
  • Workspace Preparation: Clean and set up cubicles for visiting staff.
  • Sanitation Supplies Management: Replenish supplies for disinfecting stations, including wipes and sprays.
  • Equipment Oversight: Maintain an inventory spreadsheet of equipment at touchdown locations.
  • Locker Management: Charge lockers on a bi-weekly basis.
  • PPE Accountability: Manage and distribute personal protective equipment supplies as required.

Required Skills:

  • Telephone Management - 5 years of experience required.
  • Customer Service - 3 years of experience required.
  • Reception Experience - 2 years of experience required.
  • Mail Processing - 1 year of experience required.
  • Effective Communication - 1 year of experience required.
  • Data Entry - 2 years of experience required.
  • Physical Capability - Ability to lift/carry/push 30 lbs preferred (6 months experience).
  • Inventory Management - 1 year of experience preferred.


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