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Client Support Specialist
2 months ago
Position Summary: Evaluates client requirements by analyzing individual circumstances and the availability of support systems.
Educational Background: High school diploma or equivalent, with experience in counseling and/or coursework in psychology or a related discipline.
Essential Skills: Fundamental understanding of substance abuse recovery; familiarity with community resources; advocacy abilities; strong interpersonal skills to deliver exceptional customer service.
Key Responsibilities:
- Facilitates the planning of services for clients by conducting interviews, assessing their needs and objectives, assisting in application processes, and connecting clients with the necessary service systems to fulfill their basic human requirements; organizes suitable transportation.
- Informs clients by clarifying program criteria, options, interpretations, and decisions.
- Oversees service provision through follow-up discussions with clients and/or service providers.
- Delivers emergency/crisis intervention by directing clients to other suitable programs.
- Maintains comprehensive client records by documenting client situations and actions; accurately completes necessary paperwork.
- Adheres to federal, state, and local legal standards by reviewing existing and new legislation; informs management of required actions.
- Safeguards client confidentiality and operational integrity by maintaining confidentiality in accordance with established policies and procedures; upholds professional boundaries with clients.
- Enhances inter- and intra-departmental collaboration by promoting a cooperative spirit.
- 21 days of paid time off (PTO) annually
- 3 mental health days each year
- 12 paid holidays per year
- Health, dental, vision, and life insurance coverage
- 403(b) retirement savings plan
- Eligibility for student loan forgiveness programs
- Opportunities for professional growth
CORE COMPETENCIES
Dependability:
- Punctuality in attendance according to agency policies.
- Appropriate use of leave time in accordance with agency guidelines.
- Timely completion of documentation and projects.
Flexibility & Initiative:
- Willingness to take on additional responsibilities and assist colleagues.
- Ability to work varied shifts as needed.
- Proposes enhancements and improvements to programs.
Teamwork:
- Exhibits a cooperative and professional demeanor in all interactions with agency staff and community professionals.
- Participates actively in required staff meetings and agency-wide committees.
- Open to guidance and feedback from supervisors.
Professionalism:
- Conducts oneself in a professional manner with colleagues, peers, and clients.
- Respects client rights and ensures privacy is maintained at all times by adhering to agency, state, and federal privacy regulations.
- Consistently follows the agency's Code of Ethics.
- Complies with all agency policies, procedures, and applicable laws.
