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Client Support Specialist
2 months ago
Position Summary: Evaluates client requirements by analyzing their circumstances and the availability of support systems.
Educational Requirements: A high school diploma or equivalent is necessary, along with experience in counseling or relevant coursework in psychology or a related discipline.
Essential Skills: Fundamental understanding of substance abuse treatment; familiarity with community resources; advocacy skills; strong interpersonal skills to ensure exceptional service to both internal and external stakeholders.
Key Responsibilities:
- Facilitates the planning of services for clients by conducting interviews, assessing their needs and objectives, assisting in application processes, and connecting them with the service system to fulfill basic human necessities; organizes suitable transportation.
- Informs clients by clarifying program requirements, available options, interpretations, and decisions.
- Oversees service provision through follow-up interviews with clients and/or service providers.
- Delivers emergency and crisis intervention services by directing clients to other suitable programs.
- Maintains client documentation by recording their situations and actions; accurately completes necessary paperwork.
- Adheres to federal, state, and local legal standards by reviewing existing and new legislation; keeps management informed of required actions.
- Safeguards client confidentiality and protects operations by maintaining confidentiality in accordance with established policies and procedures; upholds professional boundaries with clients.
- Enhances interdepartmental collaboration by promoting a cooperative work environment.
- 21 days of paid time off (PTO) annually
- 3 mental health days each year
- 12 paid holidays each year
- Comprehensive health, dental, vision, and life insurance
- 403(b) retirement savings plan
- Eligibility for student loan forgiveness programs
- Opportunities for professional growth
CORE COMPETENCIES
Dependability:
- Punctuality in attendance according to agency policies.
- Appropriate use of leave time as per agency guidelines.
- Timely completion of documentation and projects.
Flexibility & Initiative:
- Willingness to take on additional responsibilities and assist colleagues.
- Ability to work various shifts as needed.
- Proposes enhancements and modifications to programs.
Teamwork:
- Exhibits a cooperative and professional demeanor in all interactions with agency staff and community professionals.
- Participates actively in required staff meetings and agency-wide committees.
- Open to guidance and feedback from supervisors.
Professionalism:
- Conducts oneself in a professional manner with colleagues, peers, and clients.
- Respects client rights and ensures privacy by adhering to agency, state, and federal privacy regulations.
- Consistently follows the agency's Code of Ethics.
- Complies with all agency policies, procedures, and applicable laws.
