Global CRM Sales Product Owner

1 week ago

Des Moines, Iowa, United States DLL Financial Solutions Partner Full time
Job Summary

As a Global CRM Sales Product Owner at DLL Financial Solutions Partner, you will play a pivotal role in the development and delivery of digital solutions that enhance our partner and customer experiences. In partnership with the Commercial Effectiveness & Transformation team, you will help create a vision for continued expansion and adoption of Salesforce at DLL.

Key Responsibilities
  • Work with partners and stakeholders across all regions to understand the global & regional business strategy.
  • Design & deliver solutions that drive value in 5 key areas; customer 360, efficiency, commercial effectiveness, customer experience and risk reduction.
  • Understand the product's users, the marketplace, internal DLL process, and make strategic decisions that will position DLL for success in our digital transformation initiatives.
  • Establish epics that align with strategy, defining feature requirements, prioritizing the backlog, and ensuring relevant teams clearly understand what is being delivered, and why.
  • Establish & grow working relationships with strategic senior global stakeholders.
  • Collaborate with multiple business units across multiple countries to introduce & grow enhanced ways of working through CRM.
  • Manage and update the roadmap to set expectations for stakeholders on the delivery of new features.
  • Serve as product ambassador internally and externally, sharing knowledge and answering questions.
  • Participate in team Simplify@Scale / Agile ceremonies such as backlog refinement, sprint review, sprint planning, and heartbeat meetings.
  • Work closely with the development team, providing clarifications, resolving questions, and ensuring timely, high-quality delivery of product increments.
  • Continuously monitor product performance, analyze metrics, and generate insights to drive data-informed product enhancements and optimizations.

Requirements
  • Bachelor's degree or equivalent experience.
  • Experience in Sales & CRM solutions.
  • Excellent team player with proven ability to influence.
  • Highly adaptable to a changing environment.
  • Able to give and receive open, honest feedback and to foster an environment of curiosity.
  • Analytical mindset and data-driven approach to decision making.
  • Ability to prioritize competing demands and manage multiple projects simultaneously.
  • Excellent English communication written and verbal, experience in working with other cultures.
  • Excellent analytical and problem-solving skills.
  • Previous experience working in an Agile environment preferred.
  • Previous experience working in a CRM environment.
  • Understanding of financial products, services, and regulatory requirements.
  • Previous experience working in the Financing Industry is a plus.
  • Commercial process knowledge strongly preferred.

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