Global CRM Sales Product Owner
4 weeks ago
As a Global CRM Sales Product Owner at DLL Financial Solutions Partner, you will play a pivotal role in the development and delivery of digital solutions that enhance our partner and customer experiences. In partnership with the Commercial Effectiveness & Transformation team, you will help create a vision for continued expansion and adoption of Salesforce at DLL.
Key Responsibilities
- Work with partners and stakeholders across all regions to understand the global & regional business strategy.
- Design & deliver solutions that drive value in 5 key areas; customer 360, efficiency, commercial effectiveness, customer experience and risk reduction.
- Understand the product's users, the marketplace, internal DLL process, and make strategic decisions that will position DLL for success in our digital transformation initiatives.
- Establish epics that align with strategy, defining feature requirements, prioritizing the backlog, and ensuring relevant teams clearly understand what is being delivered, and why.
- Establish & grow working relationships with strategic senior global stakeholders.
- Collaborate with multiple business units across multiple countries to introduce & grow enhanced ways of working through CRM.
- Manage and update the roadmap to set expectations for stakeholders on the delivery of new features.
- Serve as product ambassador internally and externally, sharing knowledge and answering questions.
- Participate in team Simplify@Scale / Agile ceremonies such as backlog refinement, sprint review, sprint planning, and heartbeat meetings.
- Work closely with the development team, providing clarifications, resolving questions, and ensuring timely, high-quality delivery of product increments.
- Continuously monitor product performance, analyze metrics, and generate insights to drive data-informed product enhancements and optimizations.
Requirements
- Bachelor's degree or equivalent experience.
- Experience in Sales & CRM solutions.
- Excellent team player with proven ability to influence.
- Highly adaptable to a changing environment.
- Able to give and receive open, honest feedback and to foster an environment of curiosity.
- Analytical mindset and data-driven approach to decision making.
- Ability to prioritize competing demands and manage multiple projects simultaneously.
- Excellent English communication written and verbal, experience in working with other cultures.
- Excellent analytical and problem-solving skills.
- Previous experience working in an Agile environment preferred.
- Previous experience working in a CRM environment.
- Understanding of financial products, services, and regulatory requirements.
- Previous experience working in the Financing Industry is a plus.
- Commercial process knowledge strongly preferred.
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