Customer Support Team Lead
4 days ago
Job Summary
We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Intuit. As a key member of our customer support organization, you will be responsible for leading a team of customer support professionals and driving business results through strategic planning and execution.
Key Responsibilities
- Develop and execute a customer support strategy that aligns with Intuit's business objectives
- Lead a team of customer support professionals to ensure excellent customer service and support
- Collaborate with cross-functional teams to identify and prioritize business needs and opportunities
- Develop and manage budgets and resources to achieve business objectives
- Measure and analyze customer support metrics to inform business decisions
Requirements
- 5+ years of experience in customer support leadership roles
- Proven track record of driving business results through strategic planning and execution
- Excellent leadership and communication skills
- Ability to analyze complex data and make informed business decisions
What We Offer
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and collaborative work environment
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