Customer Support Team Lead

4 days ago


Reno, Nevada, United States Intuit Full time

Job Summary

We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Intuit. As a key member of our customer support organization, you will be responsible for leading a team of customer support professionals and driving business results through strategic planning and execution.

Key Responsibilities

  • Develop and execute a customer support strategy that aligns with Intuit's business objectives
  • Lead a team of customer support professionals to ensure excellent customer service and support
  • Collaborate with cross-functional teams to identify and prioritize business needs and opportunities
  • Develop and manage budgets and resources to achieve business objectives
  • Measure and analyze customer support metrics to inform business decisions

Requirements

  • 5+ years of experience in customer support leadership roles
  • Proven track record of driving business results through strategic planning and execution
  • Excellent leadership and communication skills
  • Ability to analyze complex data and make informed business decisions

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and collaborative work environment

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