Senior Equipment Support Specialist
7 days ago
Job Summary:
We are seeking a highly skilled Senior Equipment Support Specialist to join our team at inSync Staffing. This role requires a strong technical background, excellent communication skills, and the ability to work independently with minimal supervision.
About the Role:
This position is responsible for providing top-notch equipment support services to clients. You will be the primary point of contact for equipment-related issues, ensuring prompt resolution and maintaining high levels of customer satisfaction.
Key Responsibilities:
- Provide exceptional client relationship management, coordinating equipment support and service processes
- Offer ongoing end-user training on equipment, ensuring users can effectively utilize their devices
- Deliver services including basic device cleaning, replacement of operator-accessible parts, and consumables per equipment specifications
- Account for 70% of role responsibilities in break-fix activities
- Support IP address management, perform basic equipment problem diagnosis, and provide on-site support as needed
- Be the point of contact for equipment removal and delivery, contacting service providers (Xerox and third-party) as required
- Utilize Xerox web-based applications for accurate call reporting, equipment tracking, and Service Call Handling
- Perform printer mapping, download and install printer drivers, and escalate network issues to appropriate resources
- Manage physical and remote device management, control, and configuration tasks
- Monitor and apply current software updates and patches
- Proactively manage consumables and supplies using the DOS calculator
- Maintain on-site operator replaceable parts inventory and collect equipment meter information for billing purposes
- Perform data entry for activity and asset tracking, and manage on-site parts inventory using PM4
Requirements:
- Lift and move up to 50 pounds
- Read, write, and follow basic English instructions
- Excellent customer service and communication skills
- Able to manage multiple tasks with minimal supervision
- Basic equipment problem-solving and diagnosis skills, with training provided
- Customer problem resolution, including escalation when necessary
- Coordinate work tasks to ensure fulfillment of Service Level Agreements (SLAs)
- Track and report account information as required
- 1-2 years of experience resolving customer and equipment printing issues
Benefits:
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life insurance
- Retirement plan
Salary Range:
The estimated salary for this position is $17.39 per hour, based on industry standards and market rates for similar roles in Kansas City, MO.
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