Senior Equipment Support Specialist

7 days ago


Kansas City, Missouri, United States inSync Staffing Full time

Job Summary:

We are seeking a highly skilled Senior Equipment Support Specialist to join our team at inSync Staffing. This role requires a strong technical background, excellent communication skills, and the ability to work independently with minimal supervision.

About the Role:

This position is responsible for providing top-notch equipment support services to clients. You will be the primary point of contact for equipment-related issues, ensuring prompt resolution and maintaining high levels of customer satisfaction.

Key Responsibilities:

  • Provide exceptional client relationship management, coordinating equipment support and service processes
  • Offer ongoing end-user training on equipment, ensuring users can effectively utilize their devices
  • Deliver services including basic device cleaning, replacement of operator-accessible parts, and consumables per equipment specifications
  • Account for 70% of role responsibilities in break-fix activities
  • Support IP address management, perform basic equipment problem diagnosis, and provide on-site support as needed
  • Be the point of contact for equipment removal and delivery, contacting service providers (Xerox and third-party) as required
  • Utilize Xerox web-based applications for accurate call reporting, equipment tracking, and Service Call Handling
  • Perform printer mapping, download and install printer drivers, and escalate network issues to appropriate resources
  • Manage physical and remote device management, control, and configuration tasks
  • Monitor and apply current software updates and patches
  • Proactively manage consumables and supplies using the DOS calculator
  • Maintain on-site operator replaceable parts inventory and collect equipment meter information for billing purposes
  • Perform data entry for activity and asset tracking, and manage on-site parts inventory using PM4

Requirements:

  • Lift and move up to 50 pounds
  • Read, write, and follow basic English instructions
  • Excellent customer service and communication skills
  • Able to manage multiple tasks with minimal supervision
  • Basic equipment problem-solving and diagnosis skills, with training provided
  • Customer problem resolution, including escalation when necessary
  • Coordinate work tasks to ensure fulfillment of Service Level Agreements (SLAs)
  • Track and report account information as required
  • 1-2 years of experience resolving customer and equipment printing issues

Benefits:

  • Health insurance
  • Health savings account
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Life insurance
  • Retirement plan

Salary Range:

The estimated salary for this position is $17.39 per hour, based on industry standards and market rates for similar roles in Kansas City, MO.



  • Kansas City, Missouri, United States Neumayer Equipment Full time

    As a leading provider of petroleum expertise in the Midwest, Neumayer Equipment is seeking an experienced Equipment Service Specialist to join our team in Kansas City, Missouri.About UsWe are a family-owned and operated business with 90 years of experience in providing top-notch services to our customers. Our commitment to excellence has earned us a spot on...


  • Kansas City, Missouri, United States Hartwig Full time

    About the RoleAs a Senior CNC Equipment Specialist at Hartwig, you will play a vital part in our team of over 200 professionals dedicated to helping manufacturers control and power their business growth.Estimated SalaryThe estimated annual salary for this role is $70,000-$90,000, depending on experience and qualifications.Key ResponsibilitiesConduct...


  • Kansas City, Missouri, United States Pavlich INC Full time

    Job OverviewPavlich INC is seeking a highly skilled Senior Heavy Equipment Maintenance Specialist to join our team.We offer a competitive salary of $65,000 - $85,000 per year, depending on experience.Key ResponsibilitiesThe successful candidate will be responsible for the repair and maintenance of various vehicles and transmission systems, including trucks,...


  • Kansas City, Missouri, United States Sonida Senior Living Inc. Full time

    We are seeking a highly organized and customer-focused Residential Support Specialist to join our team at Sonida Senior Living Inc. in Kansas City, MO.Compensation: Estimated annual salary range: $45,000 - $65,000About the Role:The Residential Support Specialist will serve as a key member of our sales and marketing team, providing exceptional support to...


  • Kansas City, Missouri, United States Vaco Full time

    OverviewVaco is a leading staffing and recruiting agency that specializes in connecting top talent with exceptional businesses. We're seeking an experienced Senior IT Support Specialist to join our team.


  • Kansas City, Missouri, United States Evertz Microsystems Limited Full time

    Evertz Microsystems Limited, a pioneering high-technology company with over 2,000 employees worldwide, is a global leader in the design and manufacture of cutting-edge broadcast, film production, and postproduction equipment for the film, television broadcast, and Professional Audio & Video industry.About the JobAs a Senior Technical Field Support...


  • Kansas City, Missouri, United States Power Equipment Company Full time

    About UsAt Power Equipment Company, we have been building success since 1936.We provide powerful heavy equipment rental and sales solutions for owners and operators in various industries. Our experienced team remains committed to delivering exceptional value by providing premier heavy construction equipment and reliable product support.


  • Kansas City, Missouri, United States Power Equipment Company Full time

    At Power Equipment Company, we are seeking a skilled Field Heavy Equipment Mechanic to join our growing team and contribute to delivering exceptional value to our customers.We pride ourselves on being dedicated, capable team players with effective solutions for business challenges. Our success is rooted in the success of our employees, which is why we invest...


  • Kansas City, Missouri, United States Oracle Full time

    Job DetailsAs a key member of the Support organization at Oracle, the Healthcare Technical Support Specialist will be responsible for delivering exceptional post-sales support and solutions to the Oracle Health customer base. This involves resolving non-technical customer inquiries and providing expert advice on the use and troubleshooting of Oracle's...


  • Kansas City, Missouri, United States Highland Rehabilitation and Health Care Center Full time

    Job Title:Senior Nursing Professional - Care and Support SpecialistAbout the Role:We are seeking a highly skilled and compassionate Senior Nursing Professional to join our team at Highland Rehabilitation and Health Care Center. As a Senior Nursing Professional, you will play a vital role in ensuring the delivery of high-quality nursing care while achieving...


  • Kansas City, Missouri, United States Commerce Bank Full time

    About This RoleWe are seeking a highly skilled and motivated Senior Support Services Specialist to join our team at Commerce Bank.The primary purpose of this role is to provide exceptional customer service to internal and external customers by maintaining accurate customer records, assisting in the collection of customer information for verification of...


  • Jefferson City, Missouri, United States Crown Cork & Seal USA, Inc. Full time

    Job Title: Senior Equipment Specialist - Beverage Can SeamersAbout the RoleWe are seeking a highly skilled Senior Equipment Specialist to join our Technical Services Team in the North American Beverage Division. As a key member of the team, you will be responsible for supporting various customer-filling operations and providing expert technical guidance to...


  • Kansas City, Missouri, United States Wabtec Full time

    Wabtec Equipment Maintenance Job OverviewWe are seeking a skilled Equipment Maintenance Specialist to join our team at Wabtec. In this role, you will be responsible for performing various equipment maintenance tasks to ensure the safe and efficient operation of our trains and transportation systems.


  • Kansas City, Missouri, United States CI Health Group Full time

    Company OverviewThe CI Health Group is a dynamic and thriving organization that offers unparalleled opportunities for endodontic specialists to excel in their careers. Our team is dedicated to providing exceptional patient care, and we are seeking a highly skilled professional to join our ranks.SalaryWe offer a competitive annual salary of over $800,000,...


  • Kansas City, Missouri, United States Power Equipment CO Full time

    At Power Equipment Company, we're committed to delivering exceptional value to our customers by providing premier heavy construction equipment and reliable product support.We pride ourselves on being dedicated, capable team players with effective solutions for business challenges. We understand how important it is to keep our customers' equipment up and...


  • Kansas City, Missouri, United States MasterTech Full time

    About MasterTech">We are a leading provider of industrial services, specializing in control valve systems. Our team is dedicated to delivering exceptional results and providing unparalleled support to our clients.">Compensation">$38.00 per hourOvertime and per diem pay for travel-related expensesA company-provided vehicle for field workA comprehensive...


  • Kansas City, Missouri, United States CrossFirst Bank Full time

    Overview">The Executive Support Specialist will play a pivotal role in promoting the mission of CrossFirst Bank by providing exceptional administrative support to senior management. This individual will be responsible for delivering outstanding service to clients, guests, and visitors while serving as a liaison between various departments. They will interact...


  • Kansas City, Missouri, United States Crown Equipment Full time

    About the Role:As a Senior Software Engineer at our company, you will be responsible for designing and developing high-quality software solutions that meet the needs of our customers. With a strong focus on innovation and collaboration, you will work closely with our cross-functional teams to deliver cutting-edge technology that drives business growth.Key...


  • Kansas City, Missouri, United States Randstad USA Full time

    About the RoleRandstad USA is seeking a skilled Maintenance Equipment Specialist to join our team in Kansas City, MO.We estimate the salary for this position to be around $65,000 - $85,000 per year, depending on experience and qualifications.Key ResponsibilitiesPerform routine maintenance and repairs on manufacturing and packaging machinery and...


  • Kansas City, Missouri, United States CI Health Group Full time

    About Our PracticeCI Health Group is a thriving dental practice with a strong reputation for excellence. As a senior endodontic specialist, you will be part of a dynamic team dedicated to delivering high-quality patient care.Compensation and BenefitsWe offer an attractive salary of over $800,000 annually, reflecting our commitment to recognizing and...