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Box Office Support Specialist
2 months ago
The Grant Park Music Festival is seeking a full-time Customer Engagement Coordinator for the upcoming Festival season.
The Customer Engagement Coordinator plays a crucial role in our organization, committed to providing outstanding service to our dedicated community of music enthusiasts.
We are looking for a motivated, detail-oriented individual who thrives on connecting with diverse audiences.If you are interested in acquiring valuable experience in arts administration while significantly contributing to the Festival's relationship-building efforts with our patrons, we encourage you to consider this opportunity.
Previous Customer Engagement Coordinators have successfully transitioned to prominent roles within Chicago's leading arts and cultural organizations.
KEY RESPONSIBILITIESEfficiently manage the Customer Service Center (box office) during each Festival concert, fostering a welcoming environment in a fast-paced setting.
Process patron requests, orders, and exchanges swiftly and accurately – in person, via phone, and through email.Assist in crafting weekly communications to patrons regarding upcoming concerts and events.
Ensure database accuracy and hygiene when updating patron information.
Perform routine administrative tasks in an organized manner: prepare mailings, answer calls, and draft correspondence.
Contribute to initiatives aimed at strengthening connections between the Festival and its audiences.
QUALIFICATIONS
A minimum of one year of box office experience in an arts or cultural organization is required; experience in a non-profit performing arts setting is preferred.
Familiarity with ticketing systems is advantageous.Proven ability to deliver exceptional customer service.
Culturally aware and capable of engaging effectively with individuals from various backgrounds.
Demonstrated capacity to manage unexpected challenges with professionalism and poise.
Proficiency in Microsoft Office applications (particularly Word, Excel, and Outlook) and basic computer skills.
Willingness to work outdoors during evening performances and in varying weather conditions.
If you feel passionate about this role but do not meet every qualification, we still encourage you to apply. We value enthusiastic and proactive individuals.
COMPENSATION AND SCHEDULE
The compensation for this position is $20.00/hour, based on experience.
This is a full-time role (40 hours/week) and non-exempt; some overtime may be required.During the Festival season, evening and weekend availability is necessary, with two days off scheduled each week.
ABOUT THE FESTIVAL
For 90 years, the Grant Park Music Festival has been a cornerstone of Chicago's summer cultural landscape, showcasing the transformative power of classical music performed by a world-class orchestra and chorus.
Set in a stunning venue, the Festival remains a beloved gathering place for the entire city.
The Festival is committed to fostering a workplace that reflects the diversity of our community and the audiences we serve.
We encourage individuals from all backgrounds and experiences, particularly those historically underrepresented in the field, to apply for open positions.
The Festival is dedicated to equal employment opportunities for all employees and applicants, ensuring a fair and inclusive hiring process.For more information about the Grant Park Music Festival, please visit our website.