Box Office Associate

4 weeks ago


New York, New York, United States 92nd Street Y Full time

Job Summary:

The 92nd Street Y in New York City is seeking a per diem, on-call Associate to serve patrons at our box office during events across our four performance spaces.

This role entails evening and weekend shifts on performance days, offering a diverse array of engaging events such as panel discussions, literary readings, classical music performances, dance recitals, film screenings, family shows, and lectures featuring notable figures.

We are looking for individuals who are responsible, possess flexible schedules, and are committed to delivering exceptional customer service.

Ideal candidates should be tech-savvy, adept at interpersonal communication, and possess a genuine appreciation for the arts.

Job Responsibilities Include:

  • Selling tickets to patrons in person from the box office window.
  • Distributing tickets for will-call.
  • Assisting with resolving customer and transaction issues at the window.
  • Maintaining reconciliation and post-show deposits.
  • Communicating 92NY's ticketing policies and procedures.
  • Performing additional functions and activities as directed.

Experience, Education, & Skills Desired:

  • Bachelor's Degree or equivalent work experience.
  • Exceptional customer service skills.
  • Flexibility in scheduling, including availability on weeknights and weekends.
  • Tech-savviness for operating computerized ticketing systems.
  • Strong interpersonal communication skills.
  • Ability to work efficiently under pressure during event days/nights.
  • Knowledge and appreciation of the arts.
  • Prior experience in customer service or cashiering role preferred.
  • Familiarity with Tessitura software (preferred but not mandatory).

Work Environment & Requirements:

16.5 hours per week, as needed.

Application Instructions:

Candidates should submit a personalized cover letter and resume.

Due to a high volume of applications, we are only able to contact those applicants whose experience most aligns with the position profile.

Per Diem Compensation:

$30/hour.

The actual compensation offered will be based on a number of factors including, but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.


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