IT Help Desk Technician

2 weeks ago


Middletown, United States Brooksource Full time
Job Summary

Brooksource is seeking a skilled IT Support Technician to join our team for the upcoming holiday season. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, troubleshooting and resolving system and network issues, and collaborating with our team to deliver exceptional results.

Key Responsibilities
  • Provide timely, accurate, and professional support to clients via phone, email, and in-person interactions.
  • Investigate and resolve technical issues, including hardware, software, and network problems.
  • Collaborate with our team to identify and implement process improvements, ensuring seamless delivery of support services.
  • Stay up-to-date with the latest technology trends and advancements, applying this knowledge to enhance our support services.
  • Develop and maintain strong relationships with clients, providing exceptional customer service and support.
Requirements
  • 1-year IT troubleshooting experience (or equivalent educational coursework/certification programs)
  • Excellent problem-solving skills and attention to detail
  • Basic technical understanding of hardware, software, and networking systems
  • Ability to work effectively in a team environment and independently
  • Excellent communication and organizational skills
About Brooksource

Brooksource is a leading provider of IT support services, dedicated to delivering exceptional results to our clients. We are committed to fostering a collaborative and inclusive work environment, where our team members can grow and thrive.


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