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Senior Clinical Specialist

2 months ago

Lexington, Kentucky, United States Abbott Full time

The Opportunity

Abbott's Electrophysiology (EP) business is advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

What You'll Work On

As a Senior Clinical Specialist, you will provide advanced engineering, sales, educational, and technical support in response to complex field inquiries from physicians, healthcare professionals, patients, and field sales staff, involving EP products. You will work independently, identifying and using the most effective, cost-efficient, and best business practices to execute processes, continually evaluating their effectiveness and appropriateness.

Key Responsibilities

  • Act as a senior clinical interface between the medical community and the business.
  • Demonstrate ability to build and sustain credible business relationships with customers and share product expertise accordingly.
  • Identify, report, and advise on customer needs, product performance, and potential sales opportunities to sales representatives/directors and/or management to influence sales growth and service of accounts.
  • Provide engineering, sales, education, and clinical support in response to the most complex field inquiries on an as-needed basis, demonstrating a thorough command of all EP products, related product and technical knowledge, trends, and players.
  • Develop, lead, and/or facilitate trainings and other programs on EP products to healthcare professionals.
  • Provide insight, guidance, and feedback to management on market feedback and components of next-generation products.
  • Provide regional EP procedural case coverage.
  • Provide additional backup support to EP Sales Representatives in the following areas: sales support, regional training seminars, clinical studies/data collection, trouble shooting, and new product in-service training to physicians, nurses, and sales representatives.
  • Mentor and provide leadership for less experienced Clinical Specialists.
  • Continuously develop engineering, sales, and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management.
  • Assist Training and Education departments with advanced educational seminars and the preparation of educational materials.
  • Assist Sales with advanced product demonstrations to visiting physicians and sales personnel.
  • Remain current on developments in fields of expertise, regulatory requirements, and a good working knowledge of company and competitor products, markets, and objectives as well as industry trends.
  • Resolve and/or facilitate resolution of problems, including identifying causes to prevent re-occurrence.

Required Qualifications

  • Requires a minimum of 1 year in previous position.
  • Minimum of 3 years of clinical experience (internal or external).
  • Prior industry/competitive experience (if external).
  • Solely dedicated to EP support.
  • IBHRE EP certified.
  • Considered top performer amongst peers.
  • Ability to perform complex cases in EP solo.
  • Ability to mentor and train EP CS roles and CA CS roles on complex mapping cases.
  • Ability to conduct complex customer education events solo to sell the value proposition of the full EP portfolio.
  • Performs in top 1/2 of number of cases completed across clinical group at time of promotion in defined Region/Area.
  • Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19. If you require a medical or religious accommodation from these requirements or if you would like to understand more about these requirements, please advise HR so that we can provide additional information and if needed, we can explore any needed accommodation(s).