Technical Support Specialist

5 days ago


Redlands, California, United States Passport Technology USA, Inc Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Passport Technology USA, Inc. As a Field Service and Maintenance Technician, you will play a crucial role in ensuring the optimal performance and functionality of our technology solutions.

About Us

Passport Technology is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets. Our product portfolio includes redemption kiosks, quasi-cash, check warranty, ATM, digital payments, cash and cashless integrations, casino automation, regulatory compliance solutions, bank-sponsored transaction processing, merchant services, server and web-based analytics, agnostic application management systems, and interactive content and loyalty services.

Responsibilities

  • Become knowledgeable in Passport services and products
  • Install/Upgrade equipment maintained by the company in various locations
  • Configure hardware and software components after installation
  • Perform routine maintenance on equipment
  • Test equipment to troubleshoot issues
  • Document installation and repairs
  • Maintain all tools and equipment during service calls
  • Teach clients how to use equipment properly
  • Ability to take on other related tasks as needed

Requirements

  • Minimum of 5 years experience installing hardware (ATM installation and maintenance is a plus)
  • Strong customer service skills
  • Written and verbal communications skills to understand issues customers have and to explain technical information to customers in a clear and concise manner
  • Problem-solving skills to diagnose problems
  • Time management skills to handle appointments efficiently and stay on schedule
  • Attention to detail to spot issues and complete accurate reports relating to repairs
  • Strong Networking and PC skills
  • Proven leadership, decision making, and organizational skills
  • Strong attention to detail and multi-tasking skill
  • Organizational skills to keep tools and paperwork organized while in the field
  • Computer and technical skills
  • Handy with tools

Compensation and Benefits

  • $60,000 - $80,000 per year (estimated salary based on location and experience)
  • Health Care Benefits include medical, dental, vision and life
  • 401K Match


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