Technical Support Specialist

24 hours ago


Redlands, California, United States Esri Full time

Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team at Esri. As a Technical Support Specialist, you will be responsible for providing world-class technical support to customers, ensuring they succeed in making effective geospatial decisions globally.

About the Role

In this role, you will connect with people to understand their goals and support their quest to positively impact the world. You will provide high-quality technical support and customer service through effective communication and efficient troubleshooting.

Main Responsibilities

  • Provide technical support and customer service through effective communication and efficient troubleshooting.
  • Identify, understand, and articulate solutions for customer issues, including ArcGIS Online, ArcGIS Pro, and related technologies.
  • Work well in a dynamic, high-performing environment.
  • Maintain comprehensive case documentation in a CRM system.
  • Work in other technical areas of software support as needed.

Requirements

  • 2+ years of professional or customer service experience in a similar position.
  • Professional experience providing customer service and troubleshooting with customers and users.
  • Working knowledge or ability to learn ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise.
  • Ability to communicate with customers with varying technical aptitudes.
  • Proficient time management skills.
  • US citizenship and ability to obtain a security clearance.
  • Bachelor’s in geography, computer science, data science, engineering, mathematics, GIS, or a related field.

Recommended Qualifications

  • Professional experience with Esri software or various software systems.
  • Understanding of network troubleshooting tools and ability to troubleshoot network connections.
  • Master’s in geography, computer science, data science, engineering, mathematics, GIS, or a related field.

Total Rewards

Esri offers a competitive total rewards strategy, including industry-leading health and welfare benefits, 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, and opportunities for personal and professional growth.

A reasonable estimate of the base salary range is $58,240—$93,600 USD.



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