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Front Desk Ambassador

2 months ago

Wilmington, Delaware, United States PM Hotel Group Full time
{"title": "Hotel Guest Experience Specialist", "content": "What You\u0027ll Do:

You will be at the center of the hotel\u0027s universe - the front office. We need someone to be the face at our front desk. Are you happy, outgoing, and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you.

In addition to generally spreading joy, you\u0027ll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you\u0027ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

  • Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
  • You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
  • You\u0027ll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.
What We\u0027re Looking For:

We\u0027re looking for someone with a High School diploma (or equivalent) and preferably one (1) year of hotel or related experience. But most importantly, you must be a people-person. You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don\u0027t work well under pressure, this won\u0027t be a great fit.

When You\u0027re Here:

Sometimes you\u0027ll be behind the desk - but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends, and holidays. But wait, there\u0027s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

", "requirements": "Requirements:
  • High School diploma (or equivalent)
  • One (1) year of hotel or related experience (preferably)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of local happenings in restaurants, entertainment, and sporting events
  • Ability to handle cash responsibly and reliably
  • Proficiency in computers, databases, and property management systems
", "benefits": "Benefits:
  • Excellent pay
  • Hotel discounts
  • Opportunity to be part of a growing hotel company
", "contact": "

Please submit your application through our website.

", "lang_code": "en-US"}