Guest Service Ambassador

4 weeks ago


Wilmington, Delaware, United States Hampton Inn Wilmington Full time
Job Overview

We are seeking a highly skilled Guest Service Representative to join our team at Hampton Inn Wilmington. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide personalized service to every guest, responding to their requests with a sense of urgency and concern.
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Perform a variety of clerical duties, including basic computer work, reception, and simple accounting tasks.
  • Maintain a clean and organized work area, adhering to hotel standards.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Meet or exceed company goals and metrics, including occupancy and guest satisfaction.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Basic computer skills and knowledge of hotel systems.
  • Ability to lift up to 25 pounds and stand for long periods.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to make a real difference in the lives of our guests.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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