Guest Service Ambassador
4 weeks ago
We are seeking a highly skilled Guest Service Representative to join our team at Hampton Inn Wilmington. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide personalized service to every guest, responding to their requests with a sense of urgency and concern.
- Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
- Respond to guest inquiries and resolve issues in a professional and courteous manner.
- Perform a variety of clerical duties, including basic computer work, reception, and simple accounting tasks.
- Maintain a clean and organized work area, adhering to hotel standards.
- Collaborate with other departments to ensure seamless guest experiences.
- Meet or exceed company goals and metrics, including occupancy and guest satisfaction.
Requirements:
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Ability to work a flexible schedule, including weekends and holidays.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Basic computer skills and knowledge of hotel systems.
- Ability to lift up to 25 pounds and stand for long periods.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A chance to make a real difference in the lives of our guests.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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