Digital Applications Support Engineer

4 weeks ago

Berkeley Heights, New Jersey, United States GalaxE an Endava company Full time

Job Summary

We are seeking a highly skilled Digital Applications Support Engineer to join our team. As a key member of our production support team, you will be responsible for providing hands-on support for existing environments, including software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments.

Key Responsibilities

  • Provide 24x7 support of production Internet applications on a rotating basis.
  • Point of escalation for application support to diagnose and resolve complex customer issues in accessing the Portal and Web Services environments.
  • Drive Incident crisis technical bridges and/or management bridges, as required and leverages experience and organizational knowledge to reduce MTTR.
  • Work with Change Management/ Release Managers to review proposed change events for production.
  • Participate in all Production Support activities during incidents and outages.
  • Hands-on technical resource capable of resolving all technical issues within lower and upper environments and making recommendations for performance and capacity improvements.
  • Document install-defects and assign severity to the problems that occurred. After fallback, perform postmortem to identify root cause analysis (RCA).
  • Participate in internal and external audits, as required by management.
  • Work closely with Engineering to ensure all relevant KPI's are implemented within the monitoring framework.
  • Escalate issues to the technology, operations, and/or vendor(s) where appropriate.
  • Ensure database/application controls and procedures remain compliant with Corporate IT risk.
  • Support Disaster Recovery tests and live recovery for all production environments.

Requirements

  • Web Servers: Nginx or Apache configurations and reverse proxies
  • Linux system administration - ability to manage and troubleshoot Linux systems and services, bash scripting
  • JBoss or WildFly Administration experience
  • Experience working with third-party vendors
  • Able to participate in On-Call rotation
  • Containerization technologies: Docker, Kubernetes
  • Continuous Integration / Continuous Delivery tools: Azure DevOps, Jenkins
  • Networking: solid understanding of routing and networking concepts
  • Experience working in an Agile development environment
  • Collaboration platforms such as JIRA, Confluence, Wiki, ServiceNow
  • Education: Bachelor's degree required; relevant, equivalent work experience may be substituted for degree requirement

About Us

GalaxE, now Endava, is a professional IT services firm that specializes in platform-driven solutions and the use of automation to achieve enterprise business transformation and mission-critical change for some of the largest companies in the world.

We apply machine learning techniques and predictive analytics tools as part of a broad artificial intelligence strategy that provides effective impact and data-driven business transformation.

We value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic.

We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day.

Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.

Equal Opportunity Employer/Veterans/Disabled

Pay is based on several factors including market location and may vary depending on actual job-related knowledge, skills, and experience.

Physical Requirements

Prolonged periods of remaining stationary at a desk and working on a computer

Must be able to lift to 15 lbs., as needed

Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)

Occasionally required to bend, kneel, crouch, and reach overhead

Hand-eye coordination necessary to operate computers and various pieces of office equipment

Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus

Employees must be able to perform the physical requirements of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship

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