Token Service Provision Support Specialist

1 week ago

Berkeley Heights, New Jersey, United States Fiserv Full time

About the Role

We are seeking a highly skilled Senior Application Support Professional to join our Token Service Provision Support team at Fiserv. As a key member of our team, you will be responsible for leading the detection and troubleshooting of issues that affect normal operations of our TSP services across multiple platforms and applications.

Key Responsibilities

  • Act as a Windows Administration or Java development SME capable of troubleshooting issues and making sensitive/critical configuration changes to the Windows environment, to facilitate normal transaction and provisioning requests
  • Participate in 24x7 on-call rotation to address Service Point escalated issues impacting Financial Institutions, token provisioning, transaction processing, and access to Payments surrounds that leverages the TSP environment
  • Create application monitoring scripts and automate alerts to inform technical and product teams of problems
  • Work with CPT/DTs ensuring AppOps has all artifacts and information required to deploy to and support production
  • Support switch systems maintenance events and develop a broad understanding of financial service business through training, partnering with teammates and business analysts
  • Work with Change Management/Release Managers on the evaluation of change events and in planning work items for production deployment
  • Document install and new defects, and assign severity to the problem that occurred, and work with various teams to determine root cause

Requirements

  • 4+ years of experience in Windows administration and development
  • 4+ years of experience with Windows Security/HSM hardware
  • 4+ years of development experience with Java and hands-on familiarity with SQL
  • 4+ years of experience in certificate management and provisioning in Azure or AWS
  • 4+ years of experience with Lean / Agile development methodologies
  • 4+ years of experience with Oracle, Shell and Perl scripting
  • 4+ years of experience in Linux commands and administration
  • Bachelor's degree in computer science, information systems, or a related field, or an equivalent combination of education, work, and military experience

Preferred Qualifications

  • Plastic certification is a plus
  • Knowledge of ITIL production support best practices

About Fiserv

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired CompaniesTM" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

Our Commitment to Diversity and Inclusion

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

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