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Customer Service Associate

1 month ago

Hasbrouck Heights, New Jersey, United States State Farm Insurance Full time
Customer Service Representative Job Description

At State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, answering their inquiries, and resolving any issues they may have.

Key Responsibilities:
  • Assist customers with policy changes, inquiries, and complaints.
  • Provide accurate and timely information regarding insurance products and services.
  • Process policy applications, renewals, and cancellations.
  • Handle billing and payment inquiries.
  • Resolve customer issues and complaints in a professional and efficient manner.
  • Collaborate with team members to ensure customer satisfaction.
  • Maintain accurate customer records and update information as needed.
  • Follow company policies and procedures to ensure compliance with insurance regulations.
  • Stay updated on industry trends and changes in insurance policies.

What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Requirements:
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.