Community Mortgage Bank Sales Consultant

2 weeks ago

Charlotte, North Carolina, United States Wells Fargo Full time
About this Role:

Wells Fargo is seeking a skilled professional to join our team as a Community Mortgage Bank Sales Consultant. As a key member of our Consumer Lending division, you will play a critical role in originating mortgage loans and providing exceptional customer service to our clients.

Key Responsibilities:
  • Originate mortgage loans and collaborate with branch leadership to achieve sales goals
  • Participate in branch huddles, mentor, and coach employees to increase knowledge of mortgage products and processes
  • Conduct outbound calls to existing and prospective customers to promote mortgage loan products and complete associated tracking activities
  • Interact with customers to understand their needs and provide high-quality customer service, informing them of Wells Fargo Home Mortgage programs and analyzing and offering mortgage loan products based on their needs
  • Process loan applications for mortgage transactions and review rates and terms within guidelines
  • Maintain high standards of client satisfaction and quality by ensuring timely and proactive customer communication
  • Continuously pursue Wells Fargo training offerings to increase knowledge of company products, policies, and procedures, and underwriting requirements
  • Adhere to policies, underwriting requirements, compliance requirements, and loan procedures, collaborating with fulfillment partners to meet the needs of our clients throughout the origination process
  • Stay informed of mortgage industry trends and developments in the assigned market and develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace
Requirements:
  • 2+ years of sales experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education
  • 2+ years of mortgage retail sales experience
  • Expertise in general lending products and overall mortgage industry experience
  • Experience with retail residential mortgage, purchase fundings over the past 12 months referred primarily from established, local, or external sources
  • Established relationships with diverse realtor organizations and affordable lending nonprofits in the assigned market
  • Experience with community loan products, inclusive of specialized LMI mortgage solutions, lender-paid assistance programs, and 3rd-party assistance programs
  • FHA/VA & conventional loan experience is preferred
  • Knowledge and understanding of sales prospecting and generating referrals
  • Experience with educating clients on various mortgage purchase programs
  • Experience developing and cultivating professional relationships
  • Customer service experience
  • Basic Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to provide leadership by coaching, training, and mentoring
  • Bilingual speaking proficiency in Spanish/English is preferred
Job Expectations:
  • Willingness to travel
  • Reliable transportation
  • Ability to work nights, weekends, or holidays as needed or scheduled

Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements, including additional screening, if necessary.

This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website provides the MU4R questions and registration required for employment in this position.

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