Contact Center Member Services Representative

2 weeks ago


Texas City, Texas, United States Amoco Federal Credit Union Full time
About the Role

The Contact Center Member Services Representative plays a vital role in delivering exceptional member experiences through various channels, including phone, email, text, chat, video banking, and online banking direct messages. This position requires a strong focus on providing timely and effective responses to satisfy member needs while maintaining a high level of service.

Key Responsibilities
  • Handle quick service member requests, including account-related inquiries, balance and transfer requests, address changes, and dispute and fraud-related scenarios.
  • Process new member applications, reviewing supporting documentation, communicating with potential and new members, and processing new accounts within account opening software.
  • Stay current with required and assigned training for department and organizational knowledge.
  • Report technical challenges or potential risks to management and appropriate parties as necessary.
Our Culture

At Amoco Federal Credit Union, we value a culture driven by staff who exemplify the cooperative spirit of people helping people. We strive to become our members' trusted financial institution by listening and understanding their needs. Our goal is to create member loyalty and satisfy their financial needs at every touch point in the member service chain.

Work Perks
  • Health benefits, including medical, dental, and vision for employees.
  • Tuition reimbursement.
  • On-the-job training.
  • 401(k) match.
  • Annual bonus incentive.
  • Paid company annual holidays.
  • Paid time off.
  • Frequent employee appreciation and recognition events.


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