Overnight Customer Service Representative
4 weeks ago
The Overnight Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a passion for fitness and health.
Key Responsibilities- Provide exceptional customer service to members, prospective members, and guests.
- Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
- Maintain the neatness and cleanliness of the club.
- Assist with member inquiries and concerns in a timely and professional manner.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are essential.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to work 3rd shift hours (10pm to 6am).
- Must be able to occasionally lift up to 50 lbs.
Planet Fitness is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At Planet Fitness, we're committed to creating a Judgement Free Zone where members can feel inspired and motivated to reach their fitness goals. If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we'd love to hear from you.
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