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Executive Director of Operations

1 month ago

Austin, Texas, United States Nova Hospitality Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our restaurant operations and drive success in the Austin area. As a key member of our team, you will be responsible for overseeing the day-to-day operations, ensuring exceptional guest service, and meeting financial and statutory requirements.

Key Responsibilities
  • Oversee the seamless running of day-to-day operations, including managing department expenditure and staying within agreed budgets.
  • Support the delivery of outstanding guest service while ensuring all financial and statutory requirements are met.
  • Develop and implement strategy for operational management and development, meeting agreed organizational performance plans within agreed budgets and timeframes.
  • Manage and control department expenditure, staying within agreed budgets and being cognizant of P/L for the venue.
  • Administrative responsibilities including P&L analysis, maintaining budgets, costs of goods, labor costs, expenses, overtime, inventory, and customer feedback.
  • Communicate on a regular basis with key stakeholders regarding venue performance and operations.
  • Ensure maintenance and cleanliness of the restaurant, with specific focus on departmental health department food standards, OSHA, Fire & Life Safety Regulations.
Leadership and Team Management
  • Be passionate about food, have an eye for detail, and be a team player.
  • Demonstrate care, listening, clear direction, and collaboration every day with the team.
  • Must have strong leadership skills with the ability to mentor and energize a diverse team.
  • Is actively involved in the selection, development/performance, and separation of team members.
  • Responsible for recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and all aspects of performance management of the team.
  • Partners with BOH management to ensure operational and service expectations are defined and delivered.
  • Champion and adhere to all Company standards and policies.
  • Conducts meaningful daily preshifts for all FOH team members.
  • Maintains team morale, addressing any and all issues with care and efficiency.
Requirements
  • Minimum of five (5+) years of high-volume restaurant management experience.
  • Proven knowledge of commonly used concepts, practices, and procedures in a restaurant is required.
  • Extensive understanding of guest service and importance of the guest experience.
  • Proven ability to accurately calculate P&L and implement spending changes is required.
  • Must have flexibility and be adaptable to all types of changes.
  • Must be polished, professional, friendly, dynamic, and able to multitask.
  • Proven ability to coach and mentor.
  • Must be able to create fun in a fast-paced and stressful environment.
  • Must have strong communication and interpersonal skills to deal effectively with all types of business contacts.
  • A valid TABC Certification/Food Handler Card is required and must be obtained before entering this position.
About Nova Hospitality

Nova Hospitality is a purpose-driven organization dedicated to delivering nourishment at its very best. We are committed to sourcing the highest quality ingredients, innovating our menu, and taking care of our guests and team members as though they are family.

We believe that optimal health and wellness starts with nourishment. Our culinary philosophy centers around using the freshest, nutritionally dense, consciously sourced quality ingredients to deliver micro and macro nutrients through our innovative and flavorful menu.

We are an equal opportunity employer and are committed to fostering a diverse environment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional guest service and driving business success.