Senior Operations Director

3 weeks ago


Austin, Texas, United States Massage Envy Full time
Job Summary:

As a Senior Operations Director at Massage Envy, you will be responsible for leading a team of professionals to achieve business goals and objectives. This role requires a strong leader who can motivate and develop a team by setting them up for success in their professional careers.

Responsibilities:
  • Ensure locations are performing well and have a laser focus on key areas such as Net Active Member Gain, Service Hours, Guests, and Enhancements.
  • Monitor staffing levels across all departments and ensure all positions are staffed appropriately.
  • Coach, develop, and retrain underperforming team members in sales and service expectations.
  • Ensure all licensure, training, and documentation are current and in accordance with state, federal, and company regulations.
  • Participate in company and regional conference calls to stay informed and aligned with company objectives.
  • Continuously train team members on soft skills, business acumen, and metrics to promote professional development.
  • Resolve customer service issues and identify systemic opportunities for improvement.
  • Promote and implement new products, services, and initiatives.
  • Manage payroll entry and inventory management.
  • Audit reports for errors and address profitability-related opportunities.

Requirements:
  • Strong analytical, leadership, and communication skills.
  • Comprehensive understanding of Profit & Loss statements.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Strong communication and people skills.

Compensation:
Compensation includes a base salary, generous commissions, and bonus opportunities. Excellent medical plans, dental and vision insurance, paid time off, comprehensive 401(k) package, and more.

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