Server Assistant, Food and Beverage

5 days ago

Stevensville, Maryland, United States BlueStar Resort & Golf Full time

Job Summary:

The Server Assistant plays a vital role in providing exceptional service to guests in the dining room. This position reports to the Food and Beverage Supervisor and is responsible for supporting the dining room staff in delivering prompt and courteous service.

Key Responsibilities:

  • Create a welcoming atmosphere and provide exceptional hospitality by having a working knowledge of the resort facility and dining area, to be able to respond to guest questions and speak with enthusiasm about other resort services.
  • Greet guests in an energetic and friendly fashion.
  • Maintain effective communication with servers and respond to their request for support.
  • Work as a team to clear tables after guests have left, take trays of dirty dishes to the kitchen, clean and reset tables.
  • Help Servers carry trays of food or clear dishes, if requested, and assure all guest needs are met and excellent service is provided.
  • Notice and report potential safety issues, issues about cleanliness, or customer concerns to a supervisor.

Personal Attributes:

  • Must be highly customer-oriented and responsive with a high need for closure.
  • Able to work under pressure and balance multiple priorities and assignments.
  • Strong team-building skills, including the ability to lead, cooperate, and motivate.
  • Must be a role model and able to live our BlueStar core values:
    • Honesty and Integrity
    • Respect for the Individual
    • Teamwork
    • Competitive Spirit

Minimum Requirements:

  • High School diploma or equivalent preferred.
  • One to three months related server experience preferred.
  • Must meet the state and federal minimum age requirement for serving alcohol, if applicable.
  • Current Food Handlers Card.
  • Ability to read and comprehend simple instructions, short correspondence, and memorandums.
  • Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
  • Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
  • Must be self-motivated, follow direction, and able to work independently with little supervision.
  • Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
  • Must have good time management, organizational, and follow-up skills.
  • Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
  • This position requires a flexible schedule to include evenings and weekends.

Work Environment:

This position typically operates in an indoor restaurant setting, but an employee may also be required to work on a patio or for an outdoor event, with exposure to outdoor weather conditions and occasionally native wildlife. The noise level in the work environment can be loud. Outdoor environments may require walking on variable terrain while carrying items and navigating typical event obstacles, including, but not limited to, groups of people, table set ups and decorations, plants and the natural landscape.

Physical Demands:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

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