IT Technical Support Specialist
3 weeks ago
As a IT Technical Support Specialist at Comcast, you will play a crucial role in shaping the IT user experience across the company. The Client Services team provides technical expertise to all HQ employees with their IT needs, and we are looking for a talented individual to join our team of 45 techs across 14 sites. You will work closely with internal teams to provide exceptional customer service and support, ensuring that all hardware and software needs are met.
Responsibilities
We are seeking an experienced Help Desk Engineer who can maintain a strong culture of customer service and responsiveness. Key responsibilities include:
- Maintaining workstations, installing hardware and connectivity
- Configuring software and updating user profiles
- Backing up enterprise computing data
- Researching new technologies and implementing policies
- Testing and documenting procedures
- Identifying and resolving complex issues
Requirements
To be successful as an IT Technical Support Specialist, you should have:
- An Associate's Degree or equivalent experience
- 0-2 years of relevant work experience in IT support
- Strong knowledge of Apple iOS, Microsoft Windows, and other relevant software
- Excellent problem-solving skills and ability to work independently
- Effective communication and interpersonal skills
Salary and Benefits
The estimated salary for this position is around $60,000-$80,000 per year, depending on experience. Additionally, Comcast offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off. We also offer opportunities for career growth and development within the company.
About Comcast
Comcast is a Fortune 30 global media and technology company that reaches hundreds of millions of customers worldwide. We are committed to innovation and customer satisfaction, and we strive to create a workplace culture that values diversity, equity, and inclusion. If you are passionate about technology and providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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