Technical Support Specialist

4 days ago


Centennial, Colorado, United States Lakeshore Talent Full time
Job Overview

Lakeshore Talent is seeking a highly skilled and proactive Technical Support Specialist to join their team. This role involves providing exceptional technical support for cable TV, broadband, and Android operating systems products. The ideal candidate will have strong problem-solving skills, a good understanding of Android, experience with CRM ticketing systems, and the ability to thrive in a fast-paced environment.

Responsibilities:
  • Provide Tier 2 technical support, assisting customers and internal teams with troubleshooting for cable TV, Android, and broadband-related products.
  • Ensure timely resolution of issues while maintaining high customer satisfaction.
  • Collaborate with cross-functional departments to address technical challenges and implement solutions.
Requirements:
  • 3-5 years of experience in technical support or customer service roles within the cable TV, broadband, or Android sectors.
  • Bachelor's degree in Technology, Business, Engineering, or related fields preferred.
  • Strong analytical and problem-solving skills are essential.
  • Spanish fluency required due to Latin American customer base.
Estimated Salary:

$80,000 - $90,000 per year, depending on experience.



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