Technical Support Specialist
3 weeks ago
**Job Summary:**
We are seeking a skilled Technical Support Specialist to join our team. As a key member of our technical operations team, you will provide top-notch support to our customers and internal teams for cable TV, Android, and broadband-related products.
The ideal candidate will have strong problem-solving skills, a solid understanding of Android OS, experience with CRM ticketing systems, and the ability to thrive in a fast-paced environment.
**Key Responsibilities:
- Provide Tier 2 technical support and issue resolution for cable TV, Android, and broadband-related products.
- Collaborate with cross-functional departments to address technical challenges and implement solutions.
- Stay up-to-date with firmware deployments and ensure smooth updates with minimal service disruptions.
**Requirements:
- 3-5 years of experience in technical support or customer service roles within the cable TV, broadband, or Android sectors.
- Basic understanding of Android OS; experience with cable TV or broadband technology is a plus.
- Strong analytical and problem-solving skills.
- Spanish fluency required due to our Latin American customer base.
- Around $85,000 per year salary (dependent on experience).
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