Technical Support Specialist

3 weeks ago


Centennial, Colorado, United States Lakeshore Talent Full time

**Job Summary:**

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our technical operations team, you will provide top-notch support to our customers and internal teams for cable TV, Android, and broadband-related products.

The ideal candidate will have strong problem-solving skills, a solid understanding of Android OS, experience with CRM ticketing systems, and the ability to thrive in a fast-paced environment.

**Key Responsibilities:

  • Provide Tier 2 technical support and issue resolution for cable TV, Android, and broadband-related products.
  • Collaborate with cross-functional departments to address technical challenges and implement solutions.
  • Stay up-to-date with firmware deployments and ensure smooth updates with minimal service disruptions.

**Requirements:

  • 3-5 years of experience in technical support or customer service roles within the cable TV, broadband, or Android sectors.
  • Basic understanding of Android OS; experience with cable TV or broadband technology is a plus.
  • Strong analytical and problem-solving skills.
  • Spanish fluency required due to our Latin American customer base.
  • Around $85,000 per year salary (dependent on experience).


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