Desktop Support Specialist

6 days ago


Jacksonville, Florida, United States Resource Logistics Full time
Job Summary

As a Desktop Support Specialist at Resource Logistics, you will provide high-quality support with excellent customer service, technical expertise, and timeliness. This role involves frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution.

Key Responsibilities

• Manage the reporting of SLAs, adherence to SLA and contract

• Manage shift and shift planning, including on-call roster

• Optimize resource productivity

• Enable the team with training and development

• Ensure security compliance

• Ensure sufficient inventory levels are managed across locations

• Resolve service requests and incidents before agreed service levels

• Plan and execute move requests or project work

• Lead the team by providing technical and process assistance to activities such as installing and configuring desktops, laptops, mobile devices, and associated peripherals and related software.

Requirements

• Minimum of 4-7 years of technical experience in providing quality services to end users

• Strong technical expertise and excellent customer service skills

• Ability to work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services Client

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